Justine Pontoreau-Bazinet
Kingsford,NSW
Summary
Seasoned assistant store manager with over 10 years of extensive retail experience and 8 years of management experience. Efficient and forward thinking individual dedicated to driving optimal customer and team satisfaction. Recognized for training programs and innovation within the business needs.
Overview
10
10
years of professional experience
Work History
Store Manager
Aesop
10.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Aesop
10.2022 - Current
- Led and managed a large high-performing team in a customer service setting, achieving remarkable results in sales and customer satisfaction.
- Demonstrated a proven track record of utilizing persuasive selling techniques, contributing to substantial commercial success.
- Spearheaded team initiatives, consistently surpassing goals and enhancing collaboration while ensuring a psychologically safe workplace for all team members.
- Employed empathy and active listening as a cornerstone for managing interpersonal relationships, resulting in improved team dynamics and customer interactions.
- Cultivated an open mindset and deep curiosity, actively seeking diverse perspectives and listening without judgment, leading to innovative solutions and improved team cohesion.
- Utilized strong communication skills to facilitate seamless information flow within the team and effectively address customer inquiries, resulting in enhanced customer loyalty.
- Leveraged exceptional problem-solving abilities to swiftly resolve challenges, ensuring optimal customer experiences.
- Demonstrated a keen eye for merchandising, contributing to improved product visibility and customer engagement.
- Possess a proficient knowledge of the skin care industry, bringing an advantageous understanding to customer interactions.
- Showcased computer literacy, particularly in the Microsoft Office suite, to streamline operations and enhance communication efficiency.
Visual Merchandising Team Lead
Lululemon Athletica
06.2014 - 05.2021
- Enhanced store aesthetics by designing and implementing visually appealing merchandise displays.
- Boosted sales performance through strategic placement of high-demand products and promotional materials.
- Collaborated with cross-functional teams to develop cohesive visual merchandising strategies in line with brand guidelines.
- Managed inventory levels efficiently, ensuring optimal product availability and timely replenishment.
- Trained and supervised a team of visual merchandisers, consistently meeting or exceeding company standards for productivity and presentation quality.
- Oversaw window displays that captured shopper attention, driving foot traffic into the store.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
Assistant Store Manager
Lululemon Athletica
11.2013 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained over 50 staff associates (both seasonal and long-term) and equipped to comply with company policies and procedures.
- Trained and managed associates in customer service and sales techniques. Trained team members in successful strategies to meet operational and sales targets.
- Assisted manager in interview process of prospective employees and provided feedback.
- Assisted manager and regional manager in meeting standards for customer service and quality.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Education
High School Diploma -
Collège Stanislas
Montreal, Canada06.2008
Skills
- Performance Assessment
- Business Leadership
- Customer Service Management
- Originality and Creativity
- Decision Making
- Budget Control
- Team Leadership
- Training Management
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Aesop
10.2023 - Current
Assistant Store Manager
Aesop
10.2022 - Current
Visual Merchandising Team Lead
Lululemon Athletica
06.2014 - 05.2021
Assistant Store Manager
Lululemon Athletica
11.2013 - 05.2021
High School Diploma -
Collège Stanislas
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