Justine Preston
Lysterfield,VIC
Summary
Dedicated and loyal customer service professional with over 20 years experience overseeing daily operations whilst building customer rapport and creating a caring and motivated team.
Displays a high level of energy and enthusiasm whilst adapting and problem solving to ever changing business requirements.
Hard working, organized and dependable ensuring that any task is completed with a positive attitude.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Panorama Retreat Resort (Elanor Hotels)
04.2023 - 03.2024
- Assisted in the transition from previous owners transforming conference venue into hotel implementing new procedures and processes.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Completed and managed financial aspects of the business, including cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
Assistant General Manager (Part Time)
CountryPlace -Kalorama Conferences
02.2015 - 04.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assisted in recruiting, hiring and training of team members.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Wedding Coordinator
CountryaPlace -Kalorama Conferences
01.2012 - 02.2015
- Increased client satisfaction by efficiently coordinating wedding details and maintaining seamless communication with vendors.
- Managed budget constraints for successful weddings, negotiating with suppliers to provide the best possible value.
- Streamlined event planning processes, resulting in more efficient use of time and resources.
- Collaborated with clients to create personalized and memorable wedding experiences tailored to their preferences.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Developed creative solutions for last-minute changes or challenges that arose during the planning process.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Provided exceptional customer service throughout the entire planning process, addressing any concerns promptly and professionally.
- Assisted couples in selecting appropriate color schemes, themes, and décor elements that reflected their personal style and taste.
- Oversaw setup and breakdown of wedding decorations and supplies.
Operations Supervisor
CountryPlace -Kalorama Conferences
01.2002 - 01.2012
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Operations Manager -Full Time
CountryPlace - Kalorama Conferences
01.2000 - 01.2002
Restaurant and Bar Manager
Travelodge - Southern Pacific Hotel Corporation
03.1998 - 01.2000
Education
Bachelor of Business - Catering And Hotel Management
Victoria University
Melbourne, VIC10.1997
Skills
- Operations Management
- Workflow Coordination
- Exceptional customer service displaying empathy including welcoming back repeat clientele
- Business operations knowledge -coordinating the day to day operations of conferences
- Attention to details
- Problem solving and decision making
- Word, Excel, Office 365, Room Key, Deputy
Certification
Current RSA
Food Handlers Certificate
Current Victorian Drivers Licence
Timeline
Assistant General Manager
Panorama Retreat Resort (Elanor Hotels)
04.2023 - 03.2024
Assistant General Manager (Part Time)
CountryPlace -Kalorama Conferences
02.2015 - 04.2023
Wedding Coordinator
CountryaPlace -Kalorama Conferences
01.2012 - 02.2015
Operations Supervisor
CountryPlace -Kalorama Conferences
01.2002 - 01.2012
Operations Manager -Full Time
CountryPlace - Kalorama Conferences
01.2000 - 01.2002
Restaurant and Bar Manager
Travelodge - Southern Pacific Hotel Corporation
03.1998 - 01.2000
Bachelor of Business - Catering And Hotel Management
Victoria University
Similar Profiles
KATE POWERKATE POWER
Talent Coordinator at Elanor HotelsTalent Coordinator at Elanor Hotels
Mallory SheanMallory Shean
Supervisor at Panorama Mountain Resort – T BarSupervisor at Panorama Mountain Resort – T Bar
Emily ClareEmily Clare
Tour & Travel Specialist at Panorama Mountain ResortTour & Travel Specialist at Panorama Mountain Resort