Justine Preston
Lysterfield,VIC
Summary
Dedicated and loyal customer service professional with over 20 years experience overseeing daily operations whilst building customer rapport and creating a caring and motivated team.
Displays a high level of energy and enthusiasm whilst adapting and problem solving to ever changing business requirements.
Hard working, organized and dependable ensuring that any task is completed with a positive attitude.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Panorama Retreat Resort (Elanor Hotels)
2023.04 - 2024.03
- Assisted in the transition from previous owners transforming conference venue into hotel implementing new procedures and processes.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Completed and managed financial aspects of the business, including cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
Assistant General Manager (Part Time)
CountryPlace -Kalorama Conferences
2015.02 - 2023.04
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assisted in recruiting, hiring and training of team members.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Wedding Coordinator
CountryaPlace -Kalorama Conferences
2012.01 - 2015.02
- Increased client satisfaction by efficiently coordinating wedding details and maintaining seamless communication with vendors.
- Managed budget constraints for successful weddings, negotiating with suppliers to provide the best possible value.
- Streamlined event planning processes, resulting in more efficient use of time and resources.
- Collaborated with clients to create personalized and memorable wedding experiences tailored to their preferences.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Developed creative solutions for last-minute changes or challenges that arose during the planning process.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Provided exceptional customer service throughout the entire planning process, addressing any concerns promptly and professionally.
- Assisted couples in selecting appropriate color schemes, themes, and décor elements that reflected their personal style and taste.
- Oversaw setup and breakdown of wedding decorations and supplies.
Operations Supervisor
CountryPlace -Kalorama Conferences
2002.01 - 2012.01
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Operations Manager -Full Time
CountryPlace - Kalorama Conferences
2000.01 - 2002.01
Restaurant and Bar Manager
Travelodge - Southern Pacific Hotel Corporation
1998.03 - 2000.01
Education
Bachelor of Business - Catering And Hotel Management
Victoria University
Melbourne, VIC10.1997
Skills
- Operations Management
- Workflow Coordination
- Exceptional customer service displaying empathy including welcoming back repeat clientele
- Business operations knowledge -coordinating the day to day operations of conferences
- Attention to details
- Problem solving and decision making
- Word, Excel, Office 365, Room Key, Deputy
Certification
Current RSA
Food Handlers Certificate
Current Victorian Drivers Licence
Timeline
Assistant General Manager
Panorama Retreat Resort (Elanor Hotels)
2023.04 - 2024.03
Assistant General Manager (Part Time)
CountryPlace -Kalorama Conferences
2015.02 - 2023.04
Wedding Coordinator
CountryaPlace -Kalorama Conferences
2012.01 - 2015.02
Operations Supervisor
CountryPlace -Kalorama Conferences
2002.01 - 2012.01
Operations Manager -Full Time
CountryPlace - Kalorama Conferences
2000.01 - 2002.01
Restaurant and Bar Manager
Travelodge - Southern Pacific Hotel Corporation
1998.03 - 2000.01
Bachelor of Business - Catering And Hotel Management
Victoria University
Current RSA
Food Handlers Certificate
Current Victorian Drivers Licence
Similar Profiles
KATE POWERKATE POWER
Talent Coordinator at Elanor HotelsTalent Coordinator at Elanor Hotels
Isaac HamsteadIsaac Hamstead
Professional Ski Patroller at Panorama Mountain ResortProfessional Ski Patroller at Panorama Mountain Resort
Hitesh AsijaHitesh Asija
General Manager at Anahata Retreat Managed By Trance HotelsGeneral Manager at Anahata Retreat Managed By Trance Hotels