Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Justine Schultz

Candelo,Australia

Summary

Knowledgeable Administration / Rostering Officer with solid background in strategic planning, data entry and time management.

Proven ability to lead teams and execute initiatives that enhance organisational effectiveness. Demonstrated expertise in conflict resolution and resource management.

With a experience in diverse industries it has allowed me to develop my interpersonal skills and establish trusting relationships with my customers / clientele.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administration/Rosters Officer

SS2You
01.2022 - 04.2024
  • Responsible for the development and implementation of fortnightly rosters
  • Ensure SS2You complies with award conditions when rostering staff and that employee levels align with care, regulatory and other legislative requirements
  • Excellent communication skills & organisational abilities
  • Provide high level administrative support, ensuring smooth and efficient office operations
  • Excellent management of organising team meetings, management meetings, booking travel and calendar management
  • Maintaining & upgrading all files & spreadsheets
  • Complaint Handling
  • Supervise rosters team and report to management team
  • Assist in HR, Recruitment and Training related activities as directed
  • Liaise with Business Integration Manager or Finance & Quality Manager for team payroll Enquiries and management
  • Responsible for the monitoring, actioning and follow on tasks associated with referrals from Community Services Australia, Interchange Australia, Transitional Aged Care and Veterans Affairs and all brokers associated with SS2You
  • This includes the National Disability Insurance Scheme(NDIS)
  • Including communicating with case workers, support coordinators, other client representatives and relevant health professionals
  • Implementing all new client plans
  • Data entry, email and phone enquiries
  • Prepare written correspondence
  • Practice in accordance with SS2You Code of Conduct
  • Prepare and submit new Service Agreements
  • Liaison with internal and external customers
  • Promote a positive team environment
  • Timesheet data input, reconciliation of scheduled hours to timesheets, identification of on shift mileage and approval of timesheets
  • Provide excellent customer service representing SS2You in a positive and professional manner
  • Strong decision making capabilities to ensure the Rosters Officer can independently - Fill shifts at short notice ensuring adequate client shift coverage-Identify when to contact and utilise casual team members and/or notify client coordinators- Consider demographic factors when assigning support workers to clients to minimise mileage when rostering staff
  • Maintain all support worker compliance documents

Fresh Service Manager

Woolworth's Australia
01.2005 - 01.2021
  • Excellent customer service
  • Preparing & controlling budgets & rostering
  • Duty Manager/organise store operations and allocate duties
  • Analyse sales and revenue reports, make forecasts
  • Resources management
  • Implementing safety procedures
  • Merchandising, Night filling and stock control
  • Commercial awareness
  • Excellent communication skills & organisational abilities
  • Adhere to Woolworths procedures & guidelines
  • Project a positive, friendly image
  • Promote a positive team environment

Administration/Customer Service Officer (Volunteer)

Bega Valley Shire Council
01.2007 - 01.2009
  • Excellent customer service answering telephone & counter enquiries
  • Extensive knowledge of all council services & departments
  • Excellent communication skills & organisational abilities
  • Maintaining & upgrading all files & spreadsheets
  • Complaint Handling
  • Library Services
  • Data entry
  • Prepare written correspondence
  • Mapping skills
  • Calculate & submit fee's
  • Arrange maintenance requests for community
  • Liaison with internal and external customers
  • Promote a positive team environment
  • Book Inspections

Skills

  • Work coordination
  • Report writing
  • Strategic planning
  • Innovation and creativity
  • Administration / Data entry
  • Managing financial reports
  • Ability to meet and exceed targets and KPI's
  • Creating rosters, managing and updating schedules
  • Accounts payable and receivable
  • OH&S
  • Microsoft office, Word, Excel, Power-point, MYOB

Certification


First Aid with CPR refresher /


Cultural Awareness Certificate /


Fresh Food Supervisor Certificate /


NSW Compliancy Certificate /


OH&S Certificate /


Certificate in retail Management






Timeline

Administration/Rosters Officer

SS2You
01.2022 - 04.2024

Administration/Customer Service Officer (Volunteer)

Bega Valley Shire Council
01.2007 - 01.2009

Fresh Service Manager

Woolworth's Australia
01.2005 - 01.2021

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Justine Schultz