Justine Klein DAYAGBIL
Carlton,VIC
Summary
I am a detail-driven and client-centric Administrative Professional with over seven years of experience across the corporate sector, including healthcare claims, telecommunications, and customer service. I bring proven expertise in claims processing, client support, data integrity, and cross-functional collaboration. Known for excelling in fast-paced environments, I leverage strong analytical and critical thinking skills to deliver consistent, high-quality results.
Overview
7
7
years of professional experience
Work History
Claims Officer
Pacific Prime Global Management Services
06.2023 - 03.2025
- Process and review international medical claims for individual and corporate clients.
- Coordinate directly with global insurers and healthcare providers for benefit clarifications.
- Issue Letters of Guarantee and support documentation for planned medical treatments.
- Maintain detailed and compliant documentation within strict deadlines.
Customer Care & Sales Specialist
Verizon Wireless
06.2022 - 05.2023
- Handled inquiries and billing concerns from U.S.-based customers, resolving issues efficiently.
- Upsold mobile and entertainment bundles, consistently exceeding sales quotas.
- Maintained accurate CRM records, and provided after-call support to ensure customer satisfaction.
Client Service Consultant
Telstra
07.2019 - 06.2022
- Supported Australian clients with service troubleshooting, billing disputes, and upgrade options.
- Proactively identified potential service issues, improving first-contact resolution rates.
- Collaborated with technical teams to streamline complaint handling procedures.
Passenger Ground Crew - Internship
Philippine Airlines
04.2018 - 07.2018
- Assisted in check-in procedures, luggage tagging, and boarding pass issuance.
- Coordinated with cabin crews to accommodate special requests and final headcounts.
Education
Bachelor - Tourism Management
University of San Carlos
Cebu, Philippines12.2018
MBA - Hospitality And Events Management
Adelaide Institute of Higher Education
Melbourne, VICSkills
- Claims processing and Investigation
- Client relationship management
- Complaint resolution
- Data entry and accuracy
- Cross-selling and tele-sales
- Microsoft Office Suite proficiency
- Time management and multitasking
- Team collaboration and communication
- Payment escalations and Fraud detection strategies
- Documentation expertise
References
- Angetha, Atiş, Senior Claims Officer- Cebu Office, Angetha.Atis@pacificprime.com
- Roland, Gomez, Subject Matter Expert, Roland.Gomez@ttec.com
Websites
Languages
English
Native/ Bilingual
Timeline
Claims Officer
Pacific Prime Global Management Services
06.2023 - 03.2025
Customer Care & Sales Specialist
Verizon Wireless
06.2022 - 05.2023
Client Service Consultant
Telstra
07.2019 - 06.2022
Passenger Ground Crew - Internship
Philippine Airlines
04.2018 - 07.2018
Bachelor - Tourism Management
University of San Carlos
MBA - Hospitality And Events Management
Adelaide Institute of Higher Education
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