Justine Mae Cuevas
Oatley,NSW
Summary
Organised and detail-oriented professional with 10+ years of experience in team coordination, scheduling/rostering, and business operations. Skilled in data entry, reporting, staff training, and customer communication. Proven ability to streamline processes, manage records, and support daily office functions. Seeking to transition into an administration role where strong organisational and interpersonal skills can contribute to efficient operations.
Overview
16
16
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
01.2020 - Current
- Supervised guests at front counter, answering questions regarding products.
- Utilized Dynamics 365 - Finance and Inventory to maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue using platform TASK and PowerBI to generate numbers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements using both PowerBI and Tanda.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members in collaboration with SmartRecruiters.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships. Results corroborated through web portal on Human Listening, consistently scoring about 70% to 100% QTD.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Appointed as a Store Manager Trainer for District 3 for ready partners focusing on Prioritising and Planning, Staffing and Scheduling, Teaching and Training, Sales and Inventory, Culture and Effective Communication, Business Analysis and Further Development with the aid of Attensi Skills App.
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2014 - 01.2020
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Barista
STARBUCKS COFFEE COMPANY
07.2013 - 07.2014
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Team Leader
Boost Juice Bars
09.2009 - 05.2010
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Arts - Theatre And Film Studies
University of New South Wales
Sydney, NSW05-2012
High School Diploma -
Jerudong International School
Brunei Darussalam08-2008
Skills
- Proficient in task management
- Hospitality services
- Customer & Stakeholder Communication
- Conflict Resolution & Problem-Solving
- Collaborative team management
- Inventory & Resource Management
- Scheduling & Rostering
- Microsoft Office Suite (Word, Outlook, PowerBI, Excel)
- Data Entry & Record Management
- HLTAID010 Provide Basic Emergency Life Support
Australia Wide First Aid - Dec 2024 - Dec 2027
- HLTAID001 Provide Cardiopulmonary Resuscitation Certificate
Australia Wide First Aid - Dec 2024 - Dec 2025
- HLTAID011 Provide First Aid - Dec 2024 - Dec 2027
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
01.2020 - Current
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2014 - 01.2020
Barista
STARBUCKS COFFEE COMPANY
07.2013 - 07.2014
Team Leader
Boost Juice Bars
09.2009 - 05.2010
Bachelor of Arts - Theatre And Film Studies
University of New South Wales
High School Diploma -
Jerudong International School