Justyna Lopes
Thornlands,Australia
Summary
Experienced sole trader skilled in delivering superior customer service and managing administrative projects. Expertise in administration, receptionist duties, sales, customer support, decorating, styling, and property investment renovations over a 20-year span. Exceptional at managing, supporting, and liaising with stakeholders to ensure efficient and high-quality project completion. Having refreshed my skills with a Certificate III in Business, I am eager to explore long-term job opportunities and gain new knowledge and experience through efficient and rapid learning abilities.
Overview
26
26
years of professional experience
Work History
Sole Trader/Administration/Property Investor/ Mother
Self Employed
01.2007 - Current
- Managed administrative tasks as a sole trader, handling receptionist duties single-handedly
- Excellence in Customer Service and Sales Associate
- Efficient interpersonal skills and knowledge to work highly effectively
- Mature and highly adaptable learner
- Word Processing Skill in MS Software and Canva, and proficient to learn new systems
- Work planning, calendar scheduling - adaptable to new systems and platforms
- Delivered freelance home services such as styling, decorating, renovations, and home sales preparation, consistently exceeding customer expectations
- Managed six investment properties, overseeing renovations and a new build over 15 years, collaborating with builders, trades, and contractors
- Developed and maintained strong client and trade relationships through effective communication and exceptional customer service
- Greet patients and visitors with a warm and welcoming demeanour
- Manage appointment bookings and patient records efficiently
- Answer phone calls and respond to inquiries in a professional manner
- Assist with administrative tasks, including data entry, filing, and managing correspondence
- Executed projects with strategic planning, ensuring timelines and productivity targets were met
- Managed household duties and resolved conflicts while caring for three children
Office Administrator
Allied Earthmoving P/L
01.2005 - 03.2007
- Coordinated job allocations and client bookings, delivering exceptional customer service
- Identified and communicated customer needs efficiently, maintaining positive relations with customers and contractors
- Managed electronic and paper filing systems, invoicing, and demonstrated high organizational skills
- Maintained electronic and paper filing systems and maintained invoicing
- Organized and maintained filing systems, including electronic databases and records
- Composed correspondence such as letters, emails, memos, reports and other documents
- Greeted visitors warmly, handled inquiries and provided general information about the company
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed
Retail Sales Associate
Telstra Shops
02.1999 - 01.2004
- Maximized sales opportunities and excelled in customer service within Telstra Shops
- Participated in storewide audits, ensuring accuracy and improving stock management processes
- Developed strong relationships with repeat clients, increasing loyalty and return visits
- Trained and supervised new employees in sales strategies and best practices
- Assisted customers with finding the right product for their needs
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts
- Completed transactions in an efficient manner while providing excellent customer service
- Handled customer complaints in a professional manner
Education
Interior Design & Decorating -
Online Courses Australia
09.2024
Certificate III - Business
Adapt Education
Brisbane, QLD11.2023
Senior Certificate -
San Sisto College
Carina, QLD12.1995
Skills
Leadership Qualities
Microsoft Outlook
Portfolio Management
Order Management
Customer Service
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Reliability
Excellent Communication
Microsoft Office
References
- Joanne McKinnon, Current Customer, 0402 448 738, 2024
- Lesa Pullin, Telstra Shop Manager, 2002
Timeline
Sole Trader/Administration/Property Investor/ Mother
Self Employed
01.2007 - Current
Office Administrator
Allied Earthmoving P/L
01.2005 - 03.2007
Retail Sales Associate
Telstra Shops
02.1999 - 01.2004
Interior Design & Decorating -
Online Courses Australia
Certificate III - Business
Adapt Education
Senior Certificate -
San Sisto College
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