Justyna Wreza
Perth,WA
Summary
Responsible and enthusiastic Retail Manager with 9+ years of management experience, strong dedication for customer service, performance management and sales management.
Organized multitasker with excellent planning and problem-solving abilities.
Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
8
8
years of professional experience
Work History
Store Manager
Aldi
12.2020 - Current
- Met and exceeded annual sales targets by an average of 15% (11% in 2021, 13% in 2022 and 21% in 2023);
- Hired, mentored and trained multiple (+17) sales
associates; - Set effective store schedules based on forecasted
customer levels, individual employee knowledge,
and service requirements; - Managed inventory control, cash control, and store
opening and closing procedure; - Approved regular payroll submissions for employees;
- Completed point of sale opening and closing procedures;
- Maximized sales by providing optimum availability of
good quality, well-merchandised products in a
clean, safe environment, and serviced in a prompt and efficient manner; - Manage and oversee all work carried out by
contractors and suppliers; - Use initiative to control, manage and continually
improve the quality and efficiency of work in my
area of responsibility to produce, drive and maintain
results; - Implement and maintain the policy and procedures
governing work health and safety, minimizing
workplace hazards by providing clear direction and
continuous training;
Bar Manager/ Future Leader
InterContinental Perth City Centre
04.2017 - 12.2020
- Driving communication improvement process
between departments by refreshing HotSOS culture
hotel wide; - Taking on the responsibility of supervisor/assistant
manager in multiple departments across hotel; - Handling cash and end of day reports;
- Motivates and maintains good employee relations
between departments; - Maximized customer service by training staff,
overseeing operations, and resolving issues; - Strategised plans to increase bar revenue through
innovative promotional concepts, specialty drinks,
and customer-focused events.
Bar Manager
Stix Bar And Restaurant
10.2015 - 04.2017
- Maximizes bar profitability by ensuring portion control;
- Avoids legal challenges by conforming to the
regulations of the alcoholic beverage commission; - Meets restaurant financial objectives by forecasting
requirements, initiating corrective actions; - Created effective employee schedules maintaining
coverage at peak times and minimizing labor costs.
Education
Bachelor Degree of Hotel Management And Catering -
Academy of Hotel Management And Catering Industry
Poznan, Poland08.2014
High School Diploma -
Food & Agribusiness High School - Poland
Poland 06.2011
Skills
- Health & Safety standards
- Sales management
- Performance Management
- Point of Sale systems
- Decision-making skill
- Strong multi-tasker
- Communication skills
- Strategic thinker
- Loss Prevention
Accomplishments
- Met and exceeded annual sales targets by an average of 15% ( 11% in 2021, 13% in 2022 and 21% in 2023);
- Achieved the 14th out of 52 national store ranking within 2 years - (Balance Score Card- Points system on performance against other stores based on productivity targets and KPIs);
- Quarterly Real Customer Experience Awardee for WA/SA/NT in 2023 - Recognition for providing excellent customer services;
- Achieved 94% of OE (Operational Efficiency) by the end of 2023 with benchmark of 90%;
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Aldi
12.2020 - Current
Bar Manager/ Future Leader
InterContinental Perth City Centre
04.2017 - 12.2020
Bar Manager
Stix Bar And Restaurant
10.2015 - 04.2017
Bachelor Degree of Hotel Management And Catering -
Academy of Hotel Management And Catering Industry
High School Diploma -
Food & Agribusiness High School - Poland
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