JUTHARAT KHONGKASEM
Wentworth Point,NSW
Summary
Experienced retail customer service supervisor bringing nearly 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Detail-oriented team player with strong organisational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Customer Service - Supervisor
COLES
11.2015 - Current
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs and aligned with company policies.
- Monitored front areas so that questions could be promptly addressed.
- Coached employees through day-to-day work and complex problems.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS and ACO systems to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns via phone calls approximately 20 coming calls.
Retail Outlets - Team Leader (food and Beverage)
Delaware North (Allianz Stadium And SCG)
06.2017 - 02.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Promoted safe environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed time efficiently to complete all tasks within deadlines.
Night Cleaning - Team Member
Clean Event (Sydney Opera House)
12.2014 - 11.2016
- Enhanced customer satisfaction by maintaining clean and hygienic environment in all assigned areas from 11:00 to 07:00.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Improved customer experience through consistent maintenance of common areas such as restrooms, lobbies, and break rooms.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used time management and efficient cleaning methods to meet deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Nursing - General Nurse
Western Sydney University
Sydney, NSW03.2022
Some College (No Degree) - Diploma of Software Development
Federation University Australia
Sydney, NSWSkills
- Fast learner
- Multitasking
- Issue Resolution
- Customer Service
- Handling Complaints
- Decision-Making
- Inter-department collaboration
- Microsoft Office
- Problem-Solving
- Time Management
- Coaching and Mentoring
- Workflow Coordination
References
COLES (RHODES), Junaidi Aris Lee (Customer Service Manager & Office In-charge), +61 0450606605, Coles.0706.office@coles.com.au
Additional Information
I would love to see myself working in various fields to develop interpersonal and professional skills. I always keen to learn and improve my skills everyday at work to make positive and well workflow environments.
I believe in
" If you don't ask, the answer is always no.
If you don't go after what you want, you'll never have it.
If you don't step forward, you're always in the same spot."
Languages
English
Full Professional
Thai
Native or Bilingual
laos
Limited Working
Quote
I’m no longer quite sure what the question is, but I do know that the answer is “Yes.”
Leonard Bernstein
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsCompany CultureAccomplishments
- Achieved customer's satisfaction through effectively helping with working with teams.
- Supervised team of 10 staff members per day.
- Achieved online click and collect monitoring by introducing click and collect Rover for online shopping tasks.
- Transferred cash management papers between Automatic Charier Machine and Office safe.
- Completed cash office and safe declaration alternative Tuesdays as an administrative staff.
Interests
Animals
Animation
Computer Software and Hardware
Mechanics - Cars
Fashion
Cooking and Eating Food
Home Exercise
Music
Drawing
Timeline
Retail Outlets - Team Leader (food and Beverage)
Delaware North (Allianz Stadium And SCG)
06.2017 - 02.2019
Customer Service - Supervisor
COLES
11.2015 - Current
Night Cleaning - Team Member
Clean Event (Sydney Opera House)
12.2014 - 11.2016
Bachelor of Nursing - General Nurse
Western Sydney University
Some College (No Degree) - Diploma of Software Development
Federation University Australia
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