JUVYMER DE GRANO
Strathpine,Australia
Summary
Dedicated and detail-oriented professional with extensive experience in hospitality and customer service. Skilled in efficiently managing tasks, adhering to standards, and addressing guest needs with tact and professionalism. Thrives in fast-paced environments and is eager to contribute to achieving team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Kitchen Attendant/Cook and Server
P'Nut Asian Kitchen (Southbank)
05.2024 - Current
- Prepare a variety of dishes in a fast-paced kitchen environment, ensuring high standards of quality and presentation.
- Operate the POS system and manage transactions accurately, delivering efficient and friendly customer service at the counter.
- Serve food to customers promptly, maintaining service standards and ensuring customer satisfaction.
- Involve various kitchen tasks, including cleaning and maintaining equipment, and preparing ingredients such as vegetables, noodles, and sauces, to ensure cooking readiness and consistency in dish quality, contributing to overall operational efficiency.
Room Attendant
Four Points by Sheraton
04.2024 - 06.2024
- Efficiently created daily job lists, meticulously recorded serviced rooms, monitored consumable stock levels, and promptly reported shortages, damages, or security concerns. Ensured strict adherence to health and safety regulations and company policies.
- Diligently performed cleaning duties across all areas, consistently meeting high cleanliness standards within allocated timeframes. Delivered exceptional customer service by addressing guests' complaints and requests with professionalism and tact.
Coordinator (Housekeeping Dept)
Fleet Lane Apartment Hotel
11.2023 - 01.2024
- Partnered with cross-functional teams to elevate the overall customer experience, driving improvements in service delivery and operational efficiency.
- Managed timely room turnovers and upheld rigorous cleanliness and quality standards, significantly enhancing guest satisfaction and ensuring a smooth check-in process.
Event Catering Coordinator
The Olive Leaf Catering Services
12.2021 - 10.2023
- Managed catering services before and during events, ensuring seamless order execution and handling related administrative tasks efficiently.
- Oversaw project timelines and ensured successful completion by adhering to milestones and deadlines.
- Facilitated collaboration among cross-functional teams, optimizing project execution to achieve superior outcomes.
- Delegated tasks and responsibilities effectively to team members, enhancing productivity and contributing to overall project success.
- Utilized hospitality expertise to oversee and improve event operations, contributing to exceptional guest experiences and successful event outcomes.
Customer Service Representative
Eastwest Banking Corporation
06.2012 - 02.2013
- Streamlined call center processes, improving operational efficiency and reducing wait time
- Addressed client inquiries efficiently, providing prompt and accurate responses to product and service-related questions, enhancing customer satisfaction and fostering positive relationships.
Sales Account Executive
Chinatrust Commercial Bank
02.2010 - 05.2012
- Led personal loan sales promotions through outbound calls using CRM systems, driving engagement and conversion.
- Consistently met monthly and annual sales goals through dedicated effort and strategic planning.
- Enhanced sales revenue by establishing and maintaining long-term client relationships, fostering trust and repeat business.
Education
SIT405621 IV Certificate in Kitchen Management -
Axis Institute
Brisbane, QLD10.2023
Bachelor of Science in Business Administration -
Rizal Technological University
Philippines12.2008
Skills
- Proficient in Hotel and Restaurant Operations
- Exceptional Guest Relations Management
- Effective Time Management
- Strong organization and multitasking skills
- Ability to remain calm and professional under pressure
- Analytical Thinking
- Collaborative Team Player
- Meticulous Attention to Detail
- Adaptability and Flexibility
- Proactive Problem-Solving Initiative
- Computer Savvy
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gambling (RSG)
- Food Safety
- First Aid
- Blue Card Holder (for working with children)
Timeline
Kitchen Attendant/Cook and Server
P'Nut Asian Kitchen (Southbank)
05.2024 - Current
Room Attendant
Four Points by Sheraton
04.2024 - 06.2024
Coordinator (Housekeeping Dept)
Fleet Lane Apartment Hotel
11.2023 - 01.2024
Event Catering Coordinator
The Olive Leaf Catering Services
12.2021 - 10.2023
Customer Service Representative
Eastwest Banking Corporation
06.2012 - 02.2013
Sales Account Executive
Chinatrust Commercial Bank
02.2010 - 05.2012
SIT405621 IV Certificate in Kitchen Management -
Axis Institute
Bachelor of Science in Business Administration -
Rizal Technological University
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