Juwayriyyah Asim
Sydney,Australia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. As well as an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Branch Manager
National Australia Bank
02.2023 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Controlled costs to keep business operating within budget and increase profits
- Established team priorities, maintained schedules and monitored performance
- Developed detailed plans based on broad guidance and direction
- Developed and implemented strategies to reduce risk and increase profitability
- Trained, supervised and evaluated workers
- Communicated all learning and performance objectives, schedules, and training to upper management
- Developed and implemented comprehensive training program to increase employee productivity and morale
Lending Specialist
Westpac Group
01.2022 - 01.2023
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Compiled closing packages for drafting and presentation accuracy.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Established KPIs to oversee complaint volume, resolution time and other relevant metrics.
- Developed prospects for new loans by conducting 50 - 60 cold calls weekly
Manager of Accounts and Finance
GIM Foundation
11.2020 - 01.2022
- Administered expenses in line with forecasted business demands and available income.
- Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
- Maintained policy, procedure and regulatory compliance business-wide.
- Developed annual and multi-year budgets to meet organizational needs.
- Oversaw employee expense tracking with associated expense verification and credit card reconciliation.
- Assisted staff with questions about budgets, disbursements and other financial matters.
- Processed payroll for employees and reported payroll taxes for organization.
- Complied with established internal controls and policies.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Administrative Assistant to the Director
Enigma Finance
11.2018 - 11.2020
- Coached new employees on administrative procedures, company policies and performance standards.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
Store Manager
Desert Rose
02.2017 - 11.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assistant Store Manager
Michael Hill Jewellers
03.2016 - 02.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sales Representative
Michael Hill Jewellers
11.2015 - 03.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Business Admin. -
Macquarie University
Sydney, NSW12.2023
HSC -
Canterbury Girls High School
Canterbury, NSW10.2017
DCA Accreditation - Home Lending Credit -
NAB
2023
CARA Authority -
NAB
2023
AFSL Tier 2 -
Westpac
2022
Skills
- Technical Proficiency
- Identifying Opportunities
- Decision-Making
- Team building
- Self-Motivated
- Attention to Detail
- Excellent Communication
- Training and Development
- Planning and Coordination
- Organization and Time Management
- Quality Standards
- Managing Operations and Efficiency
Timeline
Branch Manager
National Australia Bank
02.2023 - Current
Lending Specialist
Westpac Group
01.2022 - 01.2023
Manager of Accounts and Finance
GIM Foundation
11.2020 - 01.2022
Administrative Assistant to the Director
Enigma Finance
11.2018 - 11.2020
Store Manager
Desert Rose
02.2017 - 11.2018
Assistant Store Manager
Michael Hill Jewellers
03.2016 - 02.2017
Sales Representative
Michael Hill Jewellers
11.2015 - 03.2016
Bachelor of Business Admin. -
Macquarie University
HSC -
Canterbury Girls High School
DCA Accreditation - Home Lending Credit -
NAB
CARA Authority -
NAB
AFSL Tier 2 -
Westpac
Similar Profiles
Jese BoilaJese Boila
Customer Care Advisory at National Australia BankCustomer Care Advisory at National Australia Bank
Thamani NdlovuThamani Ndlovu
Small Business Banker at National Australia BankSmall Business Banker at National Australia Bank
Michael SutherlandMichael Sutherland
Senior Markets Leader at National Australia BankSenior Markets Leader at National Australia Bank