Jwan Majeed
D.O.B 30/04/1997
Summary
Accomplished Manager with a proven track record at Myer Departments, adept in negotiation and conflict resolution, and analytical thinking. Excelled in enhancing brand recognition through strategic marketing, fostering team collaboration, and driving financial performance. Skilled in customer service, ensuring satisfaction and loyalty by exceeding service expectations.
Overview
8
8
years of professional experience
Work History
Manager
Myer Departments
07.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Customer Service Call Center
Myer
01.2020 - 06.2020
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Investigated and resolved accounting, service and delivery concerns.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
Sales Consultant
Marc Edward Agency
01.2017 - 12.2019
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Education
Bachelor of Business: Major International Business -
Western Sydney University
Sydney, NSW04.2022
Skills
- Team Collaboration
- Analytical Thinking
- Adaptability
- Complex Problem-Solving
- Negotiation and Conflict Resolution
- Multitasking Abilities
- Attention to Detail
- Customer Service
Languages
Arabic
Full Professional
Assyrian
Full Professional
Additional Information
Rokaya Sanoussi
Myer operation manager
Phone: +61 404 100 164
Email: rokaya.sanoussi@myer.com.au
Timeline
Manager
Myer Departments
07.2021 - Current
Customer Service Call Center
Myer
01.2020 - 06.2020
Sales Consultant
Marc Edward Agency
01.2017 - 12.2019
Bachelor of Business: Major International Business -
Western Sydney University
Similar Profiles
Kenneth Van HallKenneth Van Hall
Fire Chief at Dutton/Cutlerville Fire DepartmentsFire Chief at Dutton/Cutlerville Fire Departments
Leah WilliamsLeah Williams
Operations Manager Inpatient at INOVA LOUDOUN HOSPITAL EMERGENCY DEPARTMENTSOperations Manager Inpatient at INOVA LOUDOUN HOSPITAL EMERGENCY DEPARTMENTS
Sophie EdelmanSophie Edelman
Lead Medical Scribe at CT, Pulmonary, and Cardiac Transplant DepartmentsLead Medical Scribe at CT, Pulmonary, and Cardiac Transplant Departments