Jydan Cooper
Kanwal
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Know Your Customer (KYC) Specialist
ING Australia
03.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Showroom Manager
Eagles Plumbing
02.2020 - 03.2024
- Increased showroom visibility with strategic product placements and appealing displays.
- Analyzed sales trends to inform merchandise selection and pricing strategies.
- Coordinated promotional events to boost foot traffic and brand awareness.
- Drove customer engagement by implementing personalized sales strategies.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Strengthened customer retention rates through a loyalty rewards program, fostering long-lasting relationships with key clients.
Crew Trainer
Mcdonald's
06.2016 - 12.2019
- Created engaging training programs to enhance employee skills.
- Implemented standard operating procedures to improve consistency.
- Provided constructive feedback for enhancing individual contributions.
- Led team meetings to share best practices and address concerns.
- Trained other employees in customer service, food safety, and performance requirements.
- Promoted awareness of safety procedures among crew members.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Education
High School Graduate -
Wadalba Community School
Wadalba04-2015
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Client Management and Retention
- Coaching and mentoring
- Strategic Planning
- Data Analysis Team Collaboration
- Dispute Resolution Management
- Conflict De-escalation
- Development and Execution of Employee Training
- Risk Management
- Regulation and Policy Expertise
- Technical communication
Certification
Certificate II - Retail Services
Timeline
Know Your Customer (KYC) Specialist
ING Australia
03.2024 - Current
Showroom Manager
Eagles Plumbing
02.2020 - 03.2024
Crew Trainer
Mcdonald's
06.2016 - 12.2019
High School Graduate -
Wadalba Community School
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