Jye Bakes
Sippy Downs,QLD
Summary
Experienced in fast paced restaurant & bar operation Front of house & basic back of house experience Followed standard operating procedures as instructed Reliable & Hard working. High Standard of grooming Customer Service Orientated Hardworking employee enthusiastic about learning Specific fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Telstra Store
10.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Gaming Attendant
Paul Irvine Hotel Group
10.2019 - 10.2022
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
Gaming Supervisor
Hamilton Island
06.2022 - 09.2022
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Improved team performance by conducting regular training sessions on gaming rules, procedures, and customer service techniques.
- Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
Wait Person/Bar Tender Bar, Bar Tender/Wait Person of Uptown Gastropub
Jaiant Hospitality Group, Green Zebra Restaurant/Uptown Gastropub/Circa Rooftop Bar, Zebra Restaurant
01.2018 - 09.2019
- Tender/Wait Staff of Green, – A, restaurant, – Pub style service 200+ seating capacity
- Bar Tender/Runner of Circa Rooftop Bar – Lounge & bar service
- Wait section of up to 10 tables
- Full sequence of service
- Professional & clean skills
- High level time management skills
- Experience in using Resdiary
- Experience in using Guest Centre Opentable
- Experience in using Creative POS & Integrated Tyro system
- Identified & managed intoxication
- RSA-obtained
- RSG-obtained
Education
Certificate 3 Allied Health Assistance Certificate 2 Logistics First Aid/CPR Blue Card - Positive -
Mountain Creek State High School
2018
Skills
- Time Management
- Customer Relationship Management
- Objection handling
- Closing Techniques
- Web technologies and services
- Customer Relationship Building
- Customer Service
- Customer Retention
- Complex Problem-Solving
- Product and service knowledge
Timeline
Sales Consultant
Telstra Store
10.2022 - Current
Gaming Supervisor
Hamilton Island
06.2022 - 09.2022
Gaming Attendant
Paul Irvine Hotel Group
10.2019 - 10.2022
Wait Person/Bar Tender Bar, Bar Tender/Wait Person of Uptown Gastropub
Jaiant Hospitality Group, Green Zebra Restaurant/Uptown Gastropub/Circa Rooftop Bar, Zebra Restaurant
01.2018 - 09.2019
Certificate 3 Allied Health Assistance Certificate 2 Logistics First Aid/CPR Blue Card - Positive -
Mountain Creek State High School
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