Jye Buckley
Sunshine Coast,Australia
Summary
I started my career in sales, working with telecommunications and insurance. As I delved into the products I was selling, I developed a genuine curiosity that led me into the world of claims. Over the past several years, I found my niche in the recoveries and settlements space. I've also been the go-to person for other departments during busy times or when there's a staffing crunch, giving me a well-rounded view of the entire claims management process in motor and property insurance, and now residential commercial and strata insurance. Proficient claims associate skilled in handling high volumes of claims. Processes adjustments based on identifiable liability and compensability. Supports work of senior team members by organizing documentation and assisting on complex cases.
Overview
9
9
years of professional experience
Work History
Claims Consultant
CHU Underwriting Agencies Pty Ltd
Brisbane City, Queensland, Australia
03.2024 - Current
- Residential and Commercial Strata end to end building claims management across Victoria and Tasmania
Settlements Client Manager
Hollard Insurance Australia
Sunshine Coast, Queensland, Australia
07.2023 - 02.2024
- Managed a large claims portfolio with a focus on Third Party motor and property claims, demonstrating expertise in end-to-end claims management
- Conducted comprehensive liability reviews, successfully negotiating with insured and uninsured third-party claimants
- Adept at time management to ensure efficient handling of diverse claims
- Exhibited strong communication skills to achieve optimized cost savings targets
- Established and maintained relationships with external stakeholders, including solicitors, recovery agents, brokers, assessors, insured and uninsured third parties, and service suppliers
- Possessed in-depth knowledge of motor vehicle and property repairs, encompassing repair rates, methods, and end-to-end repair processes
- Proven ability to adapt quickly to new systems and processes, contributing to the development of innovative workflows for enhanced team performance.
Recoveries and Settlements advisor
Youi Insurance
Sunshine Coast, Queensland, Australia
01.2017 - 07.2023
- Compiled proof of loss documentation and successfully recovered costs for damaged vehicles or properties from both uninsured and insured third parties
- Demonstrated swift negotiation skills to achieve successful recoveries
- Possessed an excellent understanding of liability and road rules, crucial for supporting effective recovery efforts
- Adapted strategies based on the legal systems in each state when direct recovery with insured or uninsured parties was unsuccessful
- Exhibited a comprehensive understanding of motor vehicle and property repairs, including make-safe procedures
- Thorough understanding of liability and road rules throughout Australia when in negotiation of settlement files
- Liaise with solicitors regarding potential outcomes and working with solicitors to reach a desired outcome
- Reviewing liability from both a recovery and settlement perspective and advising clients of the outcomes of these decisions.
Sales Advisor
Youi Insurance
Sunshine Coast, Queensland, Australia
01.2016 - 01.2017
- Delivered outstanding customer service as a Sales Advisor, specializing in providing comprehensive information on coverage and claims processes to potential clients
- Generated initial quotations for a range of policies, including Motor, Home, Car, Motorbike, watercraft, and business liability
- Tailored coverage explanations to uniquely fit each client's specific needs
- Conducted regular reviews of Policy Disclosure Statements (PDS) and engaged in ongoing training to stay updated on cover limits, exclusions, and compliance requirements.
Sales Specialist
Telstra
Sunshine Coast, Queensland, Australia
01.2015 - 01.2016
- Offered technical support to in-store customers for mobile and tablet devices, utilizing troubleshooting and diagnostic testing
- Conducted account reviews to ensure all customer needs were met and identified suitable products based on individual requirements
- Consistently achieved fortnightly KPIs aligned with sales targets and customer advocacy, as measured by Net Promoter Score (NPS)
- Kept abreast of the latest developments in mobile phone and tablet technology to provide up-to-date assistance.
Education
Tier 2 General Insurance Compliance RG146 -
ANZIIF
General Insurance Code of Practice 2023 -
ANZIIF
Associate in General Insurance -
Kaplan
Skills
- Debt Collection
- Insurance claims management
- Complex claims
- Policy Interpretation
- Insurance knowledge
- Claims Investigation
- Relationship Building
- Coverage Assessment
- Client Interviewing
- Active Listening
- Claim Form Analysis
- Policy investigations
- Claims Processing
- Multitasking
- Problem-Solving
- Computer Skills
- Payment Processing
- Organizational Skills
- Case reporting
- Adaptability
- Fraud identification
- Time Management
- Customer service and support
- Sourcing and Compiling Information
- MS Office
- Risk Management
- Task Prioritization
- Excellent Communication
Personal Information
Title: Insurance Claims Specialist
Timeline
Claims Consultant
CHU Underwriting Agencies Pty Ltd
03.2024 - Current
Settlements Client Manager
Hollard Insurance Australia
07.2023 - 02.2024
Recoveries and Settlements advisor
Youi Insurance
01.2017 - 07.2023
Sales Advisor
Youi Insurance
01.2016 - 01.2017
Sales Specialist
Telstra
01.2015 - 01.2016
Tier 2 General Insurance Compliance RG146 -
ANZIIF
General Insurance Code of Practice 2023 -
ANZIIF
Associate in General Insurance -
Kaplan
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