Jye Gambrill
Bateau Bay,NSW
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
Work History
Collections Agent
Rapid Commercial
10.2023 - Current
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Firefighter
Rural Fire Service
Wamberal
01.2014 - Current
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
- Performed fundamental firefighter and driver duties.
- Administered emergency treatment and medical care to people injured in accidents and fires.
Youth Worker
Catholiccare
03.2023 - 08.2023
- Provided emotional support and guidance to youths in difficult situations.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Assisted with the development of individual plans for each youth's academic success.
- Maintained records of program services provided to ensure compliance with regulations.
- Conducted assessments of needs and risk factors among participants in order to develop appropriate interventions.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Implemented crisis management protocols when needed during emergency situations involving young people.
Retail Sales Associate
Vodafone
Tuggerah, NSW
05.2022 - 03.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Maintained records related to sales for store management.
- Maintained confidential documentation to prevent data compromise and comply with privacy regulations.
School Learning Support Officer
Department Of Education
04.2022 - 05.2022
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
Disability Support Worker
New horizons
Fletcher, NSW
11.2019 - 01.2022
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Completed administration work and paperwork for over 5 clients.
- Administered medication to patients according to strict schedules.
Disability Support Worker
Samaritans
01.2017 - 01.2019
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Administered medication to patients according to strict schedules.
Help Desk Support Technician
Muffets Hair Salon
01.2015 - 02.2017
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Team Member
Coles Supermarkets
Bonnells Bay
01.2016 - 01.2017
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Unloaded trucks, moved containers to staging area and determined correct storage locations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
Certificate III in Aged Care -
Casey College
01.2012
Skills
- Critical thinking
- Crisis communications
- Fire prevention and enforcement
- First aid certified
- Safety management
- Emotional support
- Managing records
- Technology knowledge
- Interpersonal and written communication
References
References available upon request.
Timeline
Collections Agent
Rapid Commercial
10.2023 - Current
Youth Worker
Catholiccare
03.2023 - 08.2023
Retail Sales Associate
Vodafone
05.2022 - 03.2023
School Learning Support Officer
Department Of Education
04.2022 - 05.2022
Disability Support Worker
New horizons
11.2019 - 01.2022
Disability Support Worker
Samaritans
01.2017 - 01.2019
Team Member
Coles Supermarkets
01.2016 - 01.2017
Help Desk Support Technician
Muffets Hair Salon
01.2015 - 02.2017
Firefighter
Rural Fire Service
01.2014 - Current
Certificate III in Aged Care -
Casey College
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