Summary
Overview
Work History
Skills
Certification
Timeline
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Jye Trawinski

Summary

Hard working disciplined and reliable with a friendly persona, bringing skills to support team and customer needs with fast, high-quality assistance. Good relationship-building and time management abilities, Quick learning, knowledgeable and dedicated worker with almost a decades' experience in the Hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with others. Successful with multitasking in fast-paced environments. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, well presented, energetic and results-oriented with exemplary passion for developing relationships, positive work environments and a profitable business while maintaining outstanding customer service at all times.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Flour Child
09.2023 - Current
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Completed cash and credit card transactions accurately using POS software.

Venue Manager

Pre Drinks Bar
01.2023 - 12.2023
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Created an extensive representative contact list to help boost sales with incentives and brand recognition for staff and patrons
  • Supervised events from start to finish using effective crowd control methods.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Consulted with managers to organize special events and promotions.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Followed strict recipes and drink measurements to minimize product used.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Opened, operated and closed the venue according to sanitation regulations and safety standards.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Served high customer volumes during special events, nights, and weekends.

Shift Manager

McDonald's
01.2015 - 12.2021
  • Helped store management meet standards of service and quality in daily operations.
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Maintain flat cash registers, cash safe, and cash depositing.
  • Developed and maintained courteous and effective working relationships.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Food and Beverage Attendant

RACV City Club
07.2022 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Trained new staff members on company policies and procedures.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Limited portion sizes and used garnishes to control food costs.
  • Consulted with managers to organize special events and promotions.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Managed multiple tasks in high-volume environment.
  • Cleaned and maintained dining area and condiment stations.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Processed sales transactions using POS system.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Completed bar opening and closing procedures.
  • Checked ID cards and verified bar guests were of legal age.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Cocktail Bartender

Perth Racing
06.2021 - 06.2022
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Created unique cocktails for special events.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Kept supplies stored in proper locations according to health code standards.
  • Monitored patron alcohol consumption to encourage safety.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Used POS system to input orders, create checks and issue receipts.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Made alcohol and beverage orders for clients.
  • Advertised, marketed and recommended drink options to guests.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Anticipated guest needs, refilled drinks and cleared empty glasses.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.
  • De-escalated conflicts between intoxicated guests with tact and diplomacy.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Bartender

DaHa Cocktail Bar And Lounge
07.2022 - Current

Bartender and Bar Back

Baxters Supper Club
01.2021 - 12.2021
  • Restocked ice, condiments and snacks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Replaced empty kegs and soda syrups.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Delivered food to customers at bar and tables.
  • Learned how to make wide variety of mixed drinks.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked ID cards and verified bar guests were of legal age.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Monitored dining room inventory and replenished as necessary.
  • Offered product samples, answered questions and helped customers find items.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Skills

  • Extensive customer service skills
  • Oral and written communications skills
  • Professional and strong work ethic
  • Organized and proficient
  • Extensive knowledge on Mixology, Beer, Wine and Spirits
  • Critical thinking and problem solving
  • Great at building rapport
  • Management and Leadership skills

Certification

  • SIR30216 Cert III in Retail (2019)
  • Cert II General Education for Adults (2016)
  • Leading Hospitality Workshop (2019)
  • WorkSafe SmartMove (2016)
  • AHA Hospitality & Tourism COVID-19 Hygiene Officer Course (2020)
  • SITHFAB002 Responsible Serving of Alcohol (2020)
  • HLTAID001 Provide cardiopulmonary resuscitation (2019)
  • HLTAID002 Provide basic emergency life support (2019)
  • HLTAID003 Provide first aid (2019)

Timeline

Shift Supervisor

Flour Child
09.2023 - Current

Venue Manager

Pre Drinks Bar
01.2023 - 12.2023

Food and Beverage Attendant

RACV City Club
07.2022 - Current

Bartender

DaHa Cocktail Bar And Lounge
07.2022 - Current

Cocktail Bartender

Perth Racing
06.2021 - 06.2022

Bartender and Bar Back

Baxters Supper Club
01.2021 - 12.2021

Shift Manager

McDonald's
01.2015 - 12.2021

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Jye Trawinski