Jye Whatson
North Bondi,Australia
Summary
Versatile professional with experience in corporate banking and film production. Skilled in process improvement, data analysis, and team coordination, combining analytical thinking with creativity to deliver efficient, well-executed outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Business Improvement Analyst
Commonwealth Bank'
05.2025 - Current
- Uplift and streamline business processes across multiple teams to improve efficiency, accuracy, and customer outcomes.
- Develop, document, and refine Standard Operating Procedures (SOPs) to ensure consistency, compliance, and best practice.
- Analyse operational and financial data to identify trends, inefficiencies, and opportunities for process optimisation.
- Partner with cross-functional teams (Operations, Risk, Technology, and Product) to implement data-driven improvements.
- Support business transformation projects, ensuring changes are aligned with CBA’s strategic objectives.
- Conduct root cause analysis to resolve recurring issues and prevent future process breakdowns.
- Drive automation and digitisation initiatives in collaboration with tech and data teams.
- Facilitate workshops and stakeholder sessions to map processes, gather feedback, and design future-state workflows.
- Ensure compliance with regulatory and internal risk standards, embedding quality and governance in all improvements.
Client Coordinator
Spark Foundry (Publicis Groupe)
01.2024 - 01.2025
- Acted as the primary liaison between clients and internal creative, production, and media planning teams to ensure smooth communication and project alignment.
- Coordinated project timelines, managed campaign schedules, and monitored deliverables to ensure deadlines were consistently met.
- Oversaw the collection, organization, and delivery of campaign assets, ensuring accuracy and adherence to brand guidelines.
- Prepared and presented campaign performance reports, tracked key metrics, and supported strategic decision-making for client growth.
- Managed administrative tasks including meeting coordination, budget tracking, and processing of approvals and invoices.
Customer Specialist/Subject Matter Expert
CommSec - Commonwealth Bank of Australia
01.2024 - 01.2024
- Assisting customers with transactions and account maintenance
- Resolving complaints promptly and professionally
- Maintaining accurate records of customer interactions.
- Staying knowledgeable about financial products and services to offer accurate guidance
- Case management of complex cases and vulnerable customers
- Training new starts on products and services
- Collaborating with internal teams to resolve complex issues efficiently
Equities Associate (Call Centre)
CommSec - Commonwealth Bank of Australia
01.2023 - 01.2024
- Customer Support & Education
- Problem-Solving & Communication
- Educating clients on trading products and market activities.
- Providing technical support for platform-related issues.
- Managing a high volume of phone interactions daily
- Addressing customer queries related to accounts, transactions, or market trends.
- Collaborating with internal teams and participating in regular meetings.
- Ensuring accurate follow-ups through emails and administrative tasks
- Staying updated on market developments to offer relevant advice to customers
TV Production Assistant
Netflix
01.2022 - 01.2023
- Coordinated production schedules to ensure timely completion of episodes.
- Assisted in managing on-set logistics for seamless operation during shoots.
- Supported the editing team by organizing and labeling footage accurately.
- Collaborated with crew members to maintain clear communication throughout production.
- Handled confidential matters and errands for guest stars and cast members.
Youth Worker Team Leader
Treehouse Innovative Services
01.2018 - 01.2023
- Manage and support a team of youth workers
- Provide coaching, mentoring, and performance management
- Conduct regular team meetings and one-on-one check-ins
- Ensure programs meet youth needs and align with goals
- Monitor program outcomes and report on progress
- Ensure compliance with child safety and workplace policies
- Manage risk assessments and incident reporting
- Promote a safe and supportive environment
- Liaise with community partners, schools, and services
- Advocate for youth and connect them with services
- Manage budgets, rosters, and resource allocation
- Prepare reports and maintain accurate records
- Ensure staff training and development requirements are met
Art Department Production Assistant
Amazon Studios
05.2021 - 01.2022
- Coordinated art department schedules to ensure timely completion of projects.
- Assisted in sourcing and managing materials for various production needs.
- Facilitated communication between departments to ensure alignment on project goals and deadlines.
- Played a pivotal role in meeting tight deadlines thanks to excellent multitasking abilities while juggling multiple projects simultaneously.
Education
Bachelor of Education -
Southern Cross University
01.2016
Diploma - Screen & Media
New York Film Academy
Gold Coast, QLD, AUS01.2016
Skills
- Communication
- Customer Service
- Organization
- Multi Tasking
- Team Work
- Creativity
- Attention to Detail
- Adaptability
- Data Management
- Leadership
- Creativity
- Microsoft office
Timeline
Business Improvement Analyst
Commonwealth Bank'
05.2025 - Current
Client Coordinator
Spark Foundry (Publicis Groupe)
01.2024 - 01.2025
Customer Specialist/Subject Matter Expert
CommSec - Commonwealth Bank of Australia
01.2024 - 01.2024
Equities Associate (Call Centre)
CommSec - Commonwealth Bank of Australia
01.2023 - 01.2024
TV Production Assistant
Netflix
01.2022 - 01.2023
Art Department Production Assistant
Amazon Studios
05.2021 - 01.2022
Youth Worker Team Leader
Treehouse Innovative Services
01.2018 - 01.2023
Diploma - Screen & Media
New York Film Academy
Bachelor of Education -
Southern Cross University