Jyiana Tongia
Kirwans Bridge,VIC
Summary
Dynamic professional with a proven track record at TSA Telco Group, excelling in customer service and relationship building. Skilled in problem-solving and adept at upselling, I thrive in fast-paced environments while consistently meeting KPIs. My strong communication and organizational skills ensure exceptional customer experiences and operational efficiency.
Overview
14
14
years of professional experience
Work History
Sales Representative
TSA Telco Group
Brisbane, Qld
11.2015 - 10.2018
- Identified and seized opportunities to upsell products, enhancing customer satisfaction
- Built sustainable relationships and engaged customers through personalized service
- Consulted customers on telco plans, devices, and service options to meet specific needs
- Explained TSA Telco Group offers to match customer needs
- Identifying customers' needs, clarifying information, researching every issue and providing solutions
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center scripts when handling different topics
- Processed sales orders and contract paperwork accurately
- Meet personal/team KPI targets
Retail Assistant
Temp/ Valley Girl
11.2014 - 01.2015
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Styled merchandise displays to enhance visual appeal.
- Conducted stocktake to maintain accurate inventory levels.
- Executed visual merchandising to create appealing product displays.
- Executed visual merchandising strategies to optimize product presentation and drive sales.
- Managed bank transactions to ensure accurate financial records.
Retail Assistant
Pretty Girl Fashion Group
03.2014 - 10.2014
- Provided customer service at retail location.
- Styled merchandise to enhance store presentation and attract customers.
- Handled cash transactions accurately during transactions.
- Managed cash handling during transactions.
- Implemented visual merchandising strategies to optimize product display and increase sales appeal.
- Conducted stocktake to assess inventory levels.
Retail Assistant
Ice Design Pty Ltd
09.2009 - 12.2012
- Delivered customer support across diverse environments, ensuring client satisfaction.
- Styled merchandise displays to attract customers and drive sales.
- Provided customer support in various settings.
- Conducted inventory counts to ensure accuracy.
- Processed banking transactions for clients accurately and promptly.
Receptionist
Sandgate State Primary School
02.2005 - 05.2005
- Served as the initial point of contact for inquiries and assistance.
- Provided assistance to customers in a retail environment.
- Acted as the first point of contact for visitors and callers.
- Answered and transferred all incoming calls to appropriate departments.
- Organized and maintained filing system for easy document retrieval.
- Operated photocopier to produce copies of documents for distribution.
- Managed the receipt and distribution of incoming mail to appropriate departments.
- Managed email correspondence to facilitate communication within the team.
Education
Narbil Training
Skills
- Sales order processing
- Customer relationship management
- Organisation and time management
- Problem-solving and initiative
- Detail-oriented accuracy
- Adaptability and willingness to learn
- Teamwork and independent working
- Strong communication and interpersonal skills
- Reliability and a strong sense of responsibility
- Reliability and a strong sense of responsibility
Timeline
Sales Representative
TSA Telco Group
11.2015 - 10.2018
Retail Assistant
Temp/ Valley Girl
11.2014 - 01.2015
Retail Assistant
Pretty Girl Fashion Group
03.2014 - 10.2014
Retail Assistant
Ice Design Pty Ltd
09.2009 - 12.2012
Receptionist
Sandgate State Primary School
02.2005 - 05.2005
Narbil Training