Jyn Woon
Yokine,Australia
Summary
Marketing professional with background in project coordination and execution. Experienced with CRM systems and strategies to drive customer engagement and loyalty. Utilizes data analysis and customer insights to implement effective CRM solutions. Strong understanding of communication techniques and relationship-building skills to support business objectives.
Overview
7
7
years of professional experience
Work History
Marketing Coordinator
CBH GROUP
01.2022 - Current
- Provided administration support to the domestic and international customer facing team.
- Managed CRM database to maximize user outreach efforts and strengthen customer relationships.
- Updated and maintained customer profile database in BSM and CRM, monitor and report.
- Reported sales and marketing performance and metrics using system data, including CRM, Power BI, contract systems and external market information.
- Supported development of customer campaigns to drive business volumes with international and domestic customers.
Project Officer (Work Placement)
Edith Cowan University
08.2021 - 10.2021
- Developed a suite of international student personas to help organization better communicate to and support future international students.
- Tasks include collecting, analyzing, and synthesizing information from industry research, undertaking one-on-one customer interviews with current students to understand their motivations values and deciding factors and compiling information and insights into digestible one-page summaries
Export Assistant & Stock Worker (Part Time)
Auganic Australia Pty Ltd
08.2019 - 05.2021
- Prepared stock, ensured inventory accuracy and managed shipping documents.
- Increased export efficiency by streamlining documentation and communication processes.
- Assisted in expanding international market presence by researching new opportunities and potential clients.
Sales And Marketing Executive
SCI Automation Pte Ltd (Singapore)
05.2018 - 04.2019
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Analyzed sales and marketing data for improved strategies.
- Managed sales quotations and follow up sales orders.
- Collaborated with inventory and logistics team in managing and controlling of inventory selling price.
- Provided shipping documents and liaising local and overseas shipment with distributors.
Education
Master of Marketing and Innovation Management -
Edith Cowan University
Australia, WA08.2025
Bachelor of Business Administration (Hons) - Marketing
Nilai University
04.2016
Diploma in Marketing -
Polytechnic Port Dickson
06.2013
Skills
- Strong team collaboration
- Detail-oriented planner
- Experienced in engaging diverse stakeholders
Languages
Mandarin
Native or Bilingual
English
Full Professional
Malay
Full Professional
Cantonese
Professional Working
Timeline
Marketing Coordinator
CBH GROUP
01.2022 - Current
Project Officer (Work Placement)
Edith Cowan University
08.2021 - 10.2021
Export Assistant & Stock Worker (Part Time)
Auganic Australia Pty Ltd
08.2019 - 05.2021
Sales And Marketing Executive
SCI Automation Pte Ltd (Singapore)
05.2018 - 04.2019
Master of Marketing and Innovation Management -
Edith Cowan University
Bachelor of Business Administration (Hons) - Marketing
Nilai University
Diploma in Marketing -
Polytechnic Port Dickson
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