Sustainability and Environment
Jyoshnarani Kamepalli
IT Support Technician
Perth,WA
Summary
Worked as Junior developer at Horizon Informatic services Ltd, Intern Software Develop & Data Scientist at Process IQ, Perth and currently working in Green Wood College as IT support technician. Studied Master of Predictive Analytics in Curtin University, Perth. Seeking a position to pursue a successful career by enhancing skills with critical thinking and attention to details and to achieve organizational goals that nurtures professional growth, rewards innovation and values integrity.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
IT Support Technician
Greenwood College
08.2023 - Current
- Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software and network issues in a timely fashion.
- Reduced helpdesk tickets by over 25% with the implementation of a remote access software installtion.
- Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization.
- Performed regular backups and disaster recovery procedures to ensure data security and system integrity.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Optimized network performance and addressed IT security issues to ensure compliance with industry standards
Intern Software Developer
Process IQ
Perth, WA
11.2020 - 02.2021
- Role required to dive deep into Machine Learning and Neural Networks and built best models to predict production quality, monitoring efficiency of froth flotation cells at mining site.
- Developed analytical application for one of mining sites in Australia to optimise their mineral processing downtime. E.g., Mineral process down time reduced to 4 hours.
- Developed algorithms using computer vision and deep learning models for predictive classification of froth image analysis.
- Analyzed source code to identify functionality issues.
- Sat in on design team and planning meetings.
Junior Developer
Horizon Informatic Services Ltd
, IN
11.2017 - 01.2019
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Processed, cleaned data, and prepared data to upload into new software, and created detailed report formats.
- Database design and administration experience with various RDMS, such as MY-SQL.
- Analyze and organize raw data and prepare data for prescriptive and predictive modelling.
- Combine raw data information from different sources using API’s, develop analytical
tools and programs and conduct complex data analysis and report on results. - Implementing Power BI reports and performing DAX queries according to business
needs and requirements. - Develop Power BI Apps and Data Visualizations to meet business and User needs.
SAP Business One Consultant
U-ESS
04.2008 - 05.2010
- Involved in implementation, development, and integration Phase.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created reports using SQL. E.g., Purchase order template and Sales order template.
- Acted as team leader by promoting openness and stimulating group contribution.
- Capable of configuration in system Master Data: Material Master Data, Vendor, Master Data, Sales Master Data and Human Resource Master Data.
Assistant Manager
Hungry Jacks
Albany
10.2021 - Current
- Created Guest Obsessed Culture within team.
- Providing Safety Leadership through Work Safe, Home Safe strategy.
- Building brand standards via effective training and development of crew through JEDI.
- Continuing own self-development as grow in role.
- Managing business to ensure profitability of restaurant.
- Ensuring all team members are engaged with sustainable change management.
Education
Master of Predictive Analytics -
CurtinUniversity
Perth, WA 02.2019 - 05.2021
Skills
Skillsundefined
Accomplishments
- Australian Computer Society Member
- JIC Innovation Challenge
Certification
ACS-PowerBI
Interests
Conducting activities to the children
Timeline
ACS-PowerBI
08-2023
IT Support Technician
Greenwood College
08.2023 - Current
Assistant Manager
Hungry Jacks
10.2021 - Current
Intern Software Developer
Process IQ
11.2020 - 02.2021
Master of Predictive Analytics -
CurtinUniversity
02.2019 - 05.2021
Junior Developer
Horizon Informatic Services Ltd
11.2017 - 01.2019
SAP Business One Consultant
U-ESS
04.2008 - 05.2010
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