Jyothi Thomas

Plico is a clean energy solution supporting WA households and business take control of their energy with solar + battery. The fleet of Plico systems is managed as a Virtual Power Plant to generate, store and export energy for the benefit of the member, the grid and the planet.

• Enhanced project efficiency by implementing effective time management and resource allocation strategies.
• Performed checks on project development at every stage.
• Prepared and presented contracts and other legal documents to clients.
• Worked closely with Sales, Operations and Accounts departments to maximize work quality and eliminate rework.
• Identify and actively manage project assumptions, risks, issues and dependencies associated with delivery ensuring appropriate mitigation strategies are established and actively managed.
• Ensure project and quality assurance controls and gate checks are undertaken to minimise risk to delivery, costs and quality.
• Work closely with teams across diverse Functions of the enterprise to deliver required outcomes.
• Managed over 60-80 residential projects monthly.
• Implemented quality control measures to ensure all project deliverables met or exceeded client expectations.
• Mentored junior team members, fostering their professional growth and enhancing overall team performance.
• Evaluated post-project outcomes, using lessons learned to inform future project planning activities.
• Championed continuous improvement initiatives within the organization to enhance overall operational efficiency across multiple projects.
• Streamlined communication channels for better team collaboration and coordination of tasks.
• Established clear project objectives, ensuring successful completion within allocated deadlines.
• Utilized advanced problem-solving skills to overcome unforeseen challenges and navigate complex situations during various projects successfully.
• Coordinated effectively with clients throughout the project lifecycle, from initiation to closure, ensuring satisfaction at every stage.
• Managed stakeholder expectations through transparent communication and regular progress updates.
• Prepared detailed reports every week.
• Reviewed drawings, project documents and materials for accuracy and completeness.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Conduct price and feature comparisons to facilitate purchasing.
• Completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders.
• Follow up on processing of required documents following customer delivery
• Maintains detailed knowledge of both customer developments and products/solutions and use this knowledge with customers to enhance sales.
• Developed client relationships by consistently exceeding expectations with exceptional service.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.

• Responsible for building a portfolio – driving client accounts and revenue within the assigned territory/ accounts by being the owner of entire Opportunity Management cycle – Prospect, Evaluate, Propose, Close.
• Identifying business opportunities, discuss concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance
• Effective territory management through categorisation and prioritisation of all new and existing Accounts.
• Follow up on prospects from the allocated area, build pipeline, identify opportunities to grow the sales by cross selling services.
• Offer customised solutions to Key Account clients to optimise their job recruitment for by supporting them to identify apt resumes by understanding the nature of vacancy/ vacancies.
• Catered to clients from industries like Construction, Banking, Oil & Gas, IT - Software and Hardware, Hospitality, Healthcare, Education, Telecom, Petrochemicals, Logistics and so on.
• Advice/strategically reach out to Company CEOs, Directors, CFOs, HR Managers, Talent acquisition departments to give them product presentations, discuss on the plans/prices/ negotiation talks and quotation, close the sale and activate the package.
• Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
• Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
• Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.

Silverline Networks is an online marketing company offering services including SEO solutions/ software development/ website design/ website development/ domain and hosting etc.

• Identifying, researching, and targeting new business prospects through incoming leads / area mapping/ references and convert them to sales.
• Identify and qualify growth opportunities, educate clients on the effectiveness of technology solutions, secure appointments and collaborate with the technical team to secure strategic deals.
• Liaise with website development team and technical members to ensure proper delivery of the websites or SEO statuses and other digital services.
• Address client complaints/ concerns and take steps to effectively resolve them
• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Negotiated favourable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
• Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
• Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
• Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.

• · Business/Sales generation by identifying potential clients through marketing venues / online activities, planning and Executing Marketing Strategies, Channel Management and Client Relationship Management.
• · Perform business development trips to promote company brand to key clients and vendors ensuring their knowledge is correct and appropriate.
• · Define effective go-to-market strategies leveraging prospecting and marketing campaigns that contributed to capturing new accounts enabling business growth.
• · Demonstrate the capacity to present ideas logically and concisely to diverse audiences at all organizational levels, both verbally and in writing
• · Collaborate with management, vendors/suppliers at all levels to enhance opportunity for a sale, including working with the MD to schedule appointments and close larger-volume sales.
• · Manage my pipeline and reporting back on progress to the business.

Focus Infotech is specialised as IT consultant and implementation partner for all technology/ services requirements.

• Sales specialist with duties including identify new sales from assigned territory, provide presentation to prospects and convert them to sales.
• Manage entire sales process, from cold calling, developing solutions, negotiating terms, closing opportunities and providing customer service after agreement implementation.
• Responsible for maintaining customer, prospects and competitor databases and assessing, devising, and implementing marketing promotions.
• Maintain a current and accurate knowledge of competitor products.
• Anticipated potential objections from prospects during negotiations, preparing rebuttals that showcased product value effectively.
• Expedited deal closure by assisting sales executives in negotiating contracts according to company guidelines and policies.
• Established credibility as a trusted advisor among prospects through deep understanding of industry trends and challenges facing their businesses.
• Collaborated with marketing teams to create compelling content that highlights product benefits for targeted audiences in various stages of the buyer''s journey.