JYOTHISHA PURKANTI

• Working in the digital operations team focusing on process simplification, digitization and automation across mortgages and lending operations, cash and transaction business operations, business lending operations
• Perform opportunity assessment by providing budgetary guidance and calculating FTE
• Facilitate requirements workshops and work with process owners/SMEs and technology teams to examine and document the process
• Support Process design and documentation for “As-is” and “To-be” process models
• Collaborate with business teams to simplify and improve their operation by analyzing current processes and creating end-to-end solution designs
• Capture business requirements for Business Process Improvement and handover to development teams
• Lead business and tech teams with the test scenarios/test cases for UAT and training
• Enable and ensure traceability matrix for every requirement captured.
• Experienced in reporting and data visualization using SQL, Power BI, Visio, MS-Suite.

• Review corporate policies and procedures according to regulatory requirements
• Evaluate and recommend improvements to business practices, processes, and controls
• Review business processes to identify and address potential risks
• Process implementation and Auditing the User Access Reviews
• Evaluate and recommend improvements to Internal Audit and Review of the IT Controls to various Applications
• Responsible for continuous improvement of the service management processes during the implementation and transition phases of the project, to improve the level of service to production teams.

· Helped customers migrate/mitigate current workloads to new business platforms.

. Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.

· Hands-on expertise in service delivery, service transition, setup operational BAU.

.Translate product roadmap features into well-defined product requirements including features, user stories and user acceptance test (UAT) criteria.

· High focus on customer relation management, identify and ease bottlenecks in workflow.

· Strong Requirement Gathering, technical documentation preparing Business cases, Cost-benefit analysis, business, and functional requirement documents (BRD/FRD).

· FMEA (Failure modes & Effect analysis) of the pain points captured and RCA (Root Cause Analysis) done during interaction with customers.

· Cross-collaborating with internal and external stakeholders to demonstrate new age and relevant solutions to customers.

· Continuous and constructively worked in Agile environment and have been part of Agile Methodologies- weekly Agile Scrums, walk-throughs, design and maintain boards etc.

· Direct the development of end user training plans, (business level) user acceptance test plans, and implementation plans, test documentation and execution, issue identification and resolution, communications to senior management and business representatives.

• Work on the identification, acceptance, and prioritization of business requirements
• Analyzed and consolidated manual processes eligible for automation that reduced timespent by an estimated 32%
• Worked on JIRA and confluence to write high level UAT Cases
• Worked closely with Scrum masters and Product Owners to do requirement analysisand validate its feasibility
• Worked as bridge between Product Owners and Technical Team to break therequirements into user stories and actionable items for the development teams andhelped remove task redundancies
• Provide expert support to management to report to key stakeholders and provideadvice on technical issues to non-technical audiences
• Supported testing activities, including Unit Testing, System Integration Testing, User
• Acceptance Testing
• Oversaw direct client interactions, provided daily and weekly status reports (WSRs) toclients and internal stake holders.