JYOTHISHMA SHAH
Summary
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures. Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment. Hardworking while paying attention to details. Proven history for reorganizing processes for increased productivity
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mailroom Associate
Fujifilm
Sydney
04.2023 - Current
- Trained staff on equipment operations and mailroom procedures.
- Monitored and directed work of lower-level clerks.
- Scanned documents for digital filing purposes.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored inventory levels of postage supplies and ordered additional when needed.
- Maintained records of outgoing mail using internal tracking system.
- Provided customer service by answering inquiries regarding postal services.
- Placed mail into appropriate PO boxes.
- Utilized barcode scanners to track packages throughout their journey from origin to destination.
- Recorded name of sender, date of receipt and location of receiver of special delivery mail.
- Sorted incoming mail efficiently to support timely distribution.
- Performed basic cleaning and maintenance on equipment, troubleshooting and making adjustments when necessary.
- Operated automated mailing machines such as inserters, sorters, tabbers and folders to prepare materials for mailing.
- Stored incoming packages in secure area until they could be delivered to intended recipient.
- Ensured that all packages were properly labeled with accurate addresses before being sent out for delivery.
- Reconciled discrepancies between physical counts of inventory versus computerized records.
- Delivered interoffice mail between departments in a timely manner.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Prepared manifests and other paperwork required for shipping large shipments via truck or air freight.
- Assisted with bulk mailings by preparing labels, sorting items, sealing envelopes and counting pieces after completion of tasks.
- Floated to other mailrooms to provide experienced coverage.
- Answered telephones, directed calls, and took messages.
- Inspected and weighed mail, affixing correct postage based upon type, weight and destination.
Mailroom Officer
Drake Business Logistics
Sydney
05.2022 - 04.2023
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Prepared invoices, bills, documents, and other materials for mailing.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Created labels for packages, parcels, and letters for delivery purposes.
- Organized the storage area of all postal supplies such as envelopes and stamps.
- Sorted incoming mail and distributed to the appropriate department or individual.
- Resolved any issues related to the delivery of packages or letters quickly and efficiently.
- Completed routine reports on postal activities within the organization.
- Answered telephones, directed calls, and took messages.
- Placed mail into appropriate PO boxes.
- Maintained an accurate record of all outgoing and incoming mails.
- Received deliveries from couriers and ensured they were logged correctly into the system.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Tracked deliveries to ensure timely arrival of shipments.
- Assisted in developing procedures for handling outbound and inbound mail.
- Updated databases with information about incoming, outgoing packages, letters.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Warehouse Worker
Labour Power
Eastern Creek
07.2019 - 05.2022
- Labour Power -Iconic
- Rework
- Labour Power
- Cope sensitive Freight
- Data entry
- Labour Power - DB Schenker -Apple
- Currently learning Inventory system and tasks performed by the inventory team.
- Pick Packing
- Assist in cycle counts and daily stock variances
- Re-boxing and packaging stock
- General House-keeping
Process Worker
DHL, Covidien
Eastern Creek
09.2016 - 07.2017
- DHL(medtronic)
- Assisted a team of 7 to reach the daily KPI
- Assisting team members on the production Line
- Giving daily reports to Project lead and Operations Manager/ Supervisor
- Supervising the production lane
- Training new team members
- Examined final products for conformance with quality and design standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Maintained inspection-ready facility by monitoring operations and performing housekeeping functions.
- Sorted and packaged products to prepare for processing or shipment.
- Kept facility in compliance with established HSE requirements.
- Informed customers and sales departments of ship dates, progress and product issues.
- Completed quality assurance testing on goods and products.
- Evaluated orders by checking for appropriate product specifications, labels and packaging and making adjustments.
- Reviewed incoming documents for accuracy and noted problems.
- Maintained accuracy of work by completing deep research and resolving variances.
Customer Service
FAST TRANSPORT SOLUTIONS (AUST) PTY LIMITED
01.2013 - 01.2016
- Assist in BAS making
- Financial Planning
- Administration duties
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- collected payments for services provided and updated accounts to reflect new balances.
- Assisted customers with quotes and inquiries
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Customer Service Representative
K-MART CASULA MALL
CASULA, Nsw
11.2011 - 07.2013
- Sales/Registers
- Customer service/greetings
- Team work
- Time keeping
- Face to face sales conduct
- Maintained & implemented new functionalities
- Independent working skills
- Customer satisfaction skills
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Aged Care Worker
Baptist Community Care
01.2011 - 01.2013
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
- Monitored health and well-being of clients and reported significant health changes.
- Prepared food and helped patients eat to support healthy nutrition.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Built strong and trusting rapport with clients and loved ones.
- Improved patient outlook and daily living through compassionate care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Provided clients with emotional support and companionship.
Customer Service Representative
BEST & LESS, LIVERPOOL WESTFIELDS
Liverpool
01.2010 - 01.2010
- Retail Worked in a team environment
- Learned to communicate more effectively
- Customer service
- Sales assistant, For a period of 3 days for work experience
Education
High School Diploma -
Liverpool Girls High School
Liverpool 12.2012
Macquarie College
Skills
- Attention to Detail
- Problem-Solving
- Storage Organization
- Microsoft Word
- Inventory Management
- Recordkeeping and Documentation
- Data Entry
- Teamwork and Collaboration
- Cleaning and Organization
- Cycle Counts
- Safety Procedures
- Labeling Packages
- Mail Sorting
- Filing Documents
- Confidentiality
- Document Scanning
- Deadline-Oriented
- Shipping and Receiving Proficiency
- Mail Delivery
- Mail Handling
Certification
Certificate 3 In Aged Care
Certificate 3 In Early Childhood
References
- Available upon request
Timeline
Mailroom Associate
Fujifilm
04.2023 - Current
Mailroom Officer
Drake Business Logistics
05.2022 - 04.2023
Warehouse Worker
Labour Power
07.2019 - 05.2022
Process Worker
DHL, Covidien
09.2016 - 07.2017
Customer Service
FAST TRANSPORT SOLUTIONS (AUST) PTY LIMITED
01.2013 - 01.2016
Customer Service Representative
K-MART CASULA MALL
11.2011 - 07.2013
Aged Care Worker
Baptist Community Care
01.2011 - 01.2013
Customer Service Representative
BEST & LESS, LIVERPOOL WESTFIELDS
01.2010 - 01.2010
High School Diploma -
Liverpool Girls High School
Macquarie College