JYOTHI VENKATESH BABU KORRAPATI
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
IT Service Desk Engineer
Monash Medical Centre
09.2021 - 10.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Desktop Support Engineer
ECOMSI Pvt. Ltd.
03.2016 - 05.2017
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
SRM UNIVERSITY
ChennaiMaster of Science - Networking And Information Security
Central Queensland University
Melbourne, VIC07.2019
Skills
- Service Support
- Data Recovery
- Technical Support
- Information Protection
- Application Support
- Software Diagnosis
- Software Installation
- Customer Service
- Desktop Support
- Network Diagnostics
Languages
English
Elementary
Telugu
Native or Bilingual
Hindi
Elementary
Timeline
IT Service Desk Engineer
Monash Medical Centre
09.2021 - 10.2023
Desktop Support Engineer
ECOMSI Pvt. Ltd.
03.2016 - 05.2017
SRM UNIVERSITY
Master of Science - Networking And Information Security
Central Queensland University
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