JYOTHSNA VARMA CHITTARI
Armstrong Creek,VIC
Summary
Dynamic leader with a proven track record at GRANGER&CO, enhancing customer satisfaction and team productivity through innovative solutions and effective complaint handling. Skilled in data entry and workforce planning, I excel in fostering client relationships and driving process improvements. My approach has significantly boosted efficiency and team performance, demonstrating exceptional problem-solving abilities and communication skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Manager
GRANGER&CO
04.2022 - 04.2024
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Site Manager
OATIS
01.2021 - 02.2022
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Created weekly and monthly reports and presentations for management team.
- Improved team productivity with targeted coaching and performance monitoring.
- Conducted thorough risk assessments for each project phase, implementing mitigation strategies to avoid potential delays.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Data Entry Administrator
DUPONT
07.2019 - 03.2021
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
- Trained new employees on proper methods for entering, organizing, and maintaining company database records.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
Customer Service Representative
HINDHUJA GLOBAL SOLUTIONS
07.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
BACHELORS OF COMMERCE - Commerce
SREE RAM DEGREE COLLEGE
OSMANIA UNIVERSITY06-2015
Skills
- Call center management
- Workforce planning
- Complaint handling
- Customer satisfaction measurement
- Innovation skills
- Inbound and outbound calls
- HR support
- Data entry
- Tech support
- Team leadership
- Problem-solving abilities
- Excellent communication
- MS office
Languages
Hindi
Native or Bilingual
Telugu
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Playing Sports
- Volunteer Work
- Swimming
Timeline
Customer Service Representative Manager
GRANGER&CO
04.2022 - 04.2024
Site Manager
OATIS
01.2021 - 02.2022
Data Entry Administrator
DUPONT
07.2019 - 03.2021
Customer Service Representative
HINDHUJA GLOBAL SOLUTIONS
07.2018 - 01.2021
BACHELORS OF COMMERCE - Commerce
SREE RAM DEGREE COLLEGE
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