Simran Aulakh
Bus Operator/Driver
Perth
Summary
Experienced professional with a strong background in managing daily depot operations, scheduling, and overseeing public transport vehicle maintenance to optimize workflow and enhance productivity. Proven ability to effectively manage incidents, minimizing their impact on operations while driving innovation to improve efficiency. Dedicated to building and maintaining strong customer relationships to ensure satisfaction and loyalty. Skilled in training and developing teams to boost performance and organizational success. Demonstrates strong leadership and organizational abilities, ensuring compliance with safety standards and regulatory requirements. Known for excellent problem-solving skills, effective communication, and a proactive approach to managing depot functions.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Bus Operator/Driver
Path Transit
07.2023 - Current
- Worked different route every day based on changing passenger locations and destinations
- Implemented conflict resolution strategies to maintain positive atmosphere onboard the bus during challenging situations
- Maintained clean and safe bus environment for comfort of all passengers
- Performed regular bus inspections and checked brakes, steering and windshield wipers
- Enhanced passenger satisfaction by providing timely and efficient transportation services
- Informed passengers about route details, schedules, transfers, and fare policies as needed
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time
- Adhered strictly to traffic laws and safety guidelines while operating bus on assigned routes
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Built rapport with regular passengers, creating sense of trust and community within public transit system
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review
Radio Controller/Site Co-ordinator
Linkforce Telecom
03.2019 - 06.2023
- Coordinated with field personnel and management to relay critical information, including project updates, safety alerts, and emergency responses
- Rendered operational support by tracking and documenting radio communications, maintaining logs of messages, and ensuring accuracy in recording transmissions
- Executed Greenfield projects and performed RAN upgrades, including 4G and 5G installations and integrations for Optus and TPG networks
- Superintended installation, commissioning, and maintenance of radio network infrastructure, ensuring optimal performance and reliability
- Orchestrated alarm plumbing and fibre termination for all Transmission Units (TUs), ensuring seamless connectivity and minimal downtime
- Leveraged extensive training as OHS professional, applying hands-on experience with all Australian telecom health and safety standards, including JHA and SWMS, to maintain safe working environment
- Fostered strong relationships with existing and new consumers, following up regularly to ensure satisfaction
- Scheduled staff and volunteers to cover all necessary duties during planned events
- Enhanced radio signal quality by performing routine maintenance and system upgrades on communication equipment
- Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications
Supervisor
Five Water Fresh Point Management
03.2015 - 02.2019
- Served as a mentor to manage, lead, and train staff to ensure duties were performed according to the organization's safety procedures and company's standard operating procedures
- Addressed concerns and answered customer queries with professionalism, politeness, and accuracy
- Delivered high-level customer service by greeting customers, responding to enquiries, improving engagement with merchandise, and providing outstanding customer care
- Maintained consistently high sales totals by fostering professional relationships with regular customers and building networks with new and potential customers
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices
- Developed and implemented strategies to improve customer service and increase sales
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service
Team Member
United Fuel Station
07.2012 - 07.2013
- Resolved billing problems by communicating with involved parties for quick and satisfactory solutions
- Adhered to current pricing standards while processing payments for products/services, maintaining accuracy
- Helped maintain team efficiency by ensuring well-stocked supplies, preventing operational delays
- Conducted regular inspections and maintenance on equipment, ensuring proper functioning of all tools
- Supported fellow team members with regular tasks and activities, fostering a collaborative work environment
- Adapted to operational needs by taking on diverse roles to support workflow and smooth operations
- Addressed customer needs by responding promptly to specific requests, ensuring high customer satisfaction
- Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to management
- Contributed to strong customer retention rate by fostering positive relationships through friendly conversation and attentive service
- Streamlined payment processes through use of cash registers, card readers, and mobile payment systems for fast transactions
- Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures
Education
Master of Engineering - Advance Studies - Engineering Management
Griffith University
06.2012 - 12.2014
Bachelor of Technology - Mechanical Engineering
Amritsar College of Engineering & Technology
07.2005 - 06.2009
Skills
- Traffic laws compliance
- Customer service
- Time management
- Problem-solving
- Team collaboration
- Safe driving practices
- crowd management
- Effective communication skills
- Conflict resolution
- technical skills
Awards
Received multiple awards and recognitions from passengers while working with Path Transit for providing exceptional customer service.
Timeline
Bus Operator/Driver
Path Transit
07.2023 - Current
Radio Controller/Site Co-ordinator
Linkforce Telecom
03.2019 - 06.2023
Supervisor
Five Water Fresh Point Management
03.2015 - 02.2019
Team Member
United Fuel Station
07.2012 - 07.2013
Master of Engineering - Advance Studies - Engineering Management
Griffith University
06.2012 - 12.2014
Bachelor of Technology - Mechanical Engineering
Amritsar College of Engineering & Technology
07.2005 - 06.2009
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