JYOTI BHATIA

• Achieved expertise in delivering concise and effective media briefings to diverse audiences across multiple countries.
• Managed effective communication flow from Analytics to Marketing team concerning Above the line (ATL) media.
• Analyzed and communicated with Marketing for ongoing ATL tests and suggested strategy to maximise leads/profits from tests.
• Supported marketing department in implementing successful test strategies.
• Streamlined team processes by creating customized workflows based on team members' competencies, resulting in enhanced productivity
• Coached, mentored and trained team members in order to improve their job performance.
• Created a streamlined plan that ensured the team consistently met deadlines for delivering daily dashboards and media briefings.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
• Utilized extensive knowledge of insurance products to assist marketing team in developing strategies for current and ongoing product campaigns.
• Successfully maintained team performance in high-pressure situations by managing tight deadlines and fostering clear communication and motivation.
• Demonstrated strong decision-making skills to effectively prioritize timelines and manage multiple projects, while maintaining positive stakeholder relationships

• Created dashboards for Home Loans Lender performance of RBS to check on quality of loans based on key metrics driving the growth of business
• Transformed intricate SAS programs into streamlined Teradata code for monthly and quarterly APRA reporting.
• Organized brainstorming sessions with Bankwest to append their Home Loans data with CBA

• Created automated performance trend report to check on performance of claim managers which helped team leaders in better team management and training sessions- Tools used-SAS, MS Excel, Power BI
• Created data driven model to extract insights from workers compensation claims in order to analyze monthly
  performance and risk in portfolio-
• Single handedly performed monthly data quality checks during iCare claims transition into GIO portfolio
• Conducted training sessions to educate Claims Managers and Team leaders on key factors influencing claims growth, such as claimant's medical history and injury type.
• Partnered with project managers to streamline work processes by preparing a comprehensive project scope and process report for the data stream team.
• Ensured clear and concise representation of data to meet the specific requirements of clients, senior management, and developers.
• Created dashboard to analyze the claims process, involving collaboration with diverse stakeholders and data reconciliation from multiple sources, resulting in enhanced business strategy and successful fee negotiation with clients

• Prepared dashboards and reports for senior management to understand the yearly change in property portfolio and
  risk organization is holding.
• Processed and cleansed large volume of structured and unstructured insured data to identify key yearly changes.
• Developed a data driven analytical model to analyze and visualize the data using statistical and reporting tools
• Educating customer about the process flow (cleansing and analyzing data in software) to quantify their exposure for risk assessment, taking their queries and providing solution and explain analysis results
• Educated and helped client to improve the data quality which helped in structuring of data and focusing on key
  metrics
• Keeping track of emerging trends in the market and communication to the senior management.
  RMS

• Identifying and analyzing key risks in client’s data and providing risk informed decisions
• Evaluate and communicate technical updates of risk model software systems to brokers, clients and prospects
• Involved in problem solving of client queries and complaints through e-mails and calls
• Determining the factors which enable and inhibit risk reduction by extracting key trends in data
• Preparing and client's data to fit into risk models based on SQL and MS excel

Held additional roles as Senior Risk Analyst with RMS