Jyoti Hooda
WERRIBEE,VIC
Summary
Dedicated and detail-oriented, bring expertise in multitasking, follow-through and problem-solving gained during 5-year career in customer service and support. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, document control and program leadership. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Warehouse Work
Auto Nexus
Altona, VIC
01.2023 - Current
- Performed preventative maintenance to maintain optimal productivity
- Responsible for the selection and maintenance of equipment
- Responsible for achieving production requirements
- Set up and verified the functionality of safety equipment
- Fitting reverse cameras
- Data-Dotting the new cars
- Fitting different accessories on the factory-made cars
- Helping other colleagues with their work
- Relocating and order processing the vehicles in scanner.
Cashier and Store management
7 Eleven Stores
WERRIBEE, VIC
07.2018 - 12.2022
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions, and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Helped with purchases, locating items, and signing up for rewards programs
- Learned roles of other departments to provide coverage and keep store operational
- Inspected store products for damage and obtained item replacements for customers
- Verified customer age requirement for alcohol or tobacco purchases
- Answered customer questions, provided store information, and directed customers to designated store areas
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Customer Representative
Just Spice Werribee
Werribee, Victoria
10.2021 - 06.2022
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Provided elevated customer experience to generate loyal clientele
- Educated customers about billing, payment processing and support policies and procedures
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Karan Public High School
Certificate - III & IV in Light vehicles -
Barkley International College
Diploma in light vehicles -
Acumen Institute of Technology
Skills
- Cleaning and Organizing
- Customer services
- Tools and Workshop management skills
- Data collection and management
- Warehousing functions
- Order fulfillment
- Honest and Ethical
- Call Response and Transfer
- Cooperative Attitude
- Feedback Acceptance
- Good listening skills
- Strategic sales knowledge
- Equipment operation
- Safety and compliance
- Listened, calmed, and assisted clients with concerns
Timeline
Warehouse Work
Auto Nexus
01.2023 - Current
Customer Representative
Just Spice Werribee
10.2021 - 06.2022
Cashier and Store management
7 Eleven Stores
07.2018 - 12.2022
High School Diploma -
Karan Public High School
Certificate - III & IV in Light vehicles -
Barkley International College
Diploma in light vehicles -
Acumen Institute of Technology
Similar Profiles
ABDUL SAMADABDUL SAMAD
VEHICLE MECHANIC at Inchcap Auto nexus, trivett subaruVEHICLE MECHANIC at Inchcap Auto nexus, trivett subaru
Hunter PlackerHunter Placker
Field Supervisor at Nexus Integrity Management, Llc. Nexus Integrity ManagementField Supervisor at Nexus Integrity Management, Llc. Nexus Integrity Management
Tanuja TadaviTanuja Tadavi
Medical Coding Trainer at Nexus CTC and Mindforge Infotech & Infra Private LMedical Coding Trainer at Nexus CTC and Mindforge Infotech & Infra Private L