Overview
Work History
Education
Skills
Timeline
Generic

Jyoti Jyoti

Melbourne,VIC

Overview

12
12
years of professional experience

Work History

Banquet Server

Hyatt
02.2022 - 11.2023
  • Adjusted service based on customer requests and kitchen readiness.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Processed customer payments to accurately record transactions.

Bar Waiter

JW Marriott Hotel
03.2017 - 09.2019
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased bar revenue by upselling premium beverages and promoting special offers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served alcoholic and non-alcoholic beverages in bar environment.

Receptionist

Shangri-la Singapore
05.2014 - 03.2017
  • Collected Type payments, processed transactions and updated relevant records.
  • Compiled information from files and research to satisfy information requests.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Banquets Food Service Waiter

Swiss Hotel
01.2012 - 02.2014
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Increased overall efficiency by assisting colleagues during peak periods or when understaffed situations arose.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Provided personalized attention to each guest, resulting in memorable experiences that exceeded expectations.

Education

Diploma Level 3 - Cookery

Business School of Management
Melbourne, VIC

Master In Management - Hotel Management

Arden University
Berlin Germany
03.2022

Bachelor Of Hospitality Management - Hotel Management

Singapore Management University
Singapore
02.2015

Diploma Of Hospitality Management - Hospitality Management

Singapore Management University
Singapore
01.2014

Skills

  • Table arrangements
  • Item promotion
  • Guest Relations
  • Table and Tray Bussing
  • Portion Control

  • Clear Communication
  • Fluent in Language
  • Time Management
  • Physical coordination
  • Kitchen Staff Management
  • Service prioritization
  • Strong teamwork
  • Guest Interaction
  • Running Orders
  • Staff Scheduling
  • Food safety understanding
  • Relationship Building
  • Weddings background
  • Customer service focus
  • Guest Needs Analysis
  • Food Service
  • Flexible Schedule
  • Beverage Preparation
  • Customer Service
  • Cash handling proficiency
  • Food Running
  • Hot table management
  • Food handling

Timeline

Banquet Server

Hyatt
02.2022 - 11.2023

Bar Waiter

JW Marriott Hotel
03.2017 - 09.2019

Receptionist

Shangri-la Singapore
05.2014 - 03.2017

Banquets Food Service Waiter

Swiss Hotel
01.2012 - 02.2014

Diploma Level 3 - Cookery

Business School of Management

Master In Management - Hotel Management

Arden University

Bachelor Of Hospitality Management - Hotel Management

Singapore Management University

Diploma Of Hospitality Management - Hospitality Management

Singapore Management University

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Jyoti Jyoti