Jyoti Jyoti
Saint Albans,VIC
Summary
Proven professional with a track record of enhancing customer satisfaction at Harry’s Fresh, adept in cash handling and problem-solving. Demonstrates reliability and exceptional teamwork, significantly improving transaction efficiency and fostering customer loyalty. Skilled in first aid and emergency response, ensuring a safe and positive shopping experience. Skilled in handling diverse customer needs, resolving conflicts, and ensuring operational efficiency. Eager to transition into a security guard role, bringing strong communication skills, a vigilant approach to monitoring, and a commitment to safeguarding premises and personnel.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Harry’s Fresh
Deer Park, VIC
09.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer services.
Kitchen Staff Member
Peppers Lounge
Melton, VIC
05.2023 - 07.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Floor Staff Member
MGS Indian Wholesale Supermarket
Melton, VIC
03.2023 - 05.2023
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
Education
Bachelor Of Business - Business
Holmes Institute
Melbourne, VICDiploma Of Commercial Cookery ( Cert III) - Commercial Cookery
Acacia Institute
Melbourne, VIC07.2023
Diploma In Security Operations - Security Operations ( Cert II)
Knights College
Melbourne, VIC02.2023
Skills
- Reliability and punctuality
- Patience and composure
- Data entry proficiency
- Problem-Solving
- Reliable and Responsible
- Team Collaboration
- Report writing
- Incident reporting
- Basic surveillance knowledge
- First aid knowledge
- Emergency response awareness
- Professionalism
Certification
Cert 2 in security operations
Fully vaccinated
National police check
First aid/CPR certificate
Additional Information
I am student in Australia
Available on Monday, Tuesday, Wednesday, Friday, Saturday
Timeline
Customer Service Cashier
Harry’s Fresh
09.2023 - 06.2024
Kitchen Staff Member
Peppers Lounge
05.2023 - 07.2023
Floor Staff Member
MGS Indian Wholesale Supermarket
03.2023 - 05.2023
Bachelor Of Business - Business
Holmes Institute
Diploma Of Commercial Cookery ( Cert III) - Commercial Cookery
Acacia Institute
Diploma In Security Operations - Security Operations ( Cert II)
Knights College