IKEA, Capgemini, Sweden, Collaborated with developers and product managers to identify and resolve defects, contributing to a 25% increase in product release efficiency., Led the functional testing for several web-based applications, including e-commerce and enterprise systems., Analyzing business specification documents, developing test strategies, and defining test scope and scripts., Provided training and support to end-users, resulting in a 100% increase in user adoption and satisfaction., Developed and maintained comprehensive documentation for SAP Concur processes and procedures., Key role in providing Knowledge Transfer on testing, identifying scope, finalizing scenarios, and client demonstrations., Good leadership, interpersonal, communication, presentation, and people management skills., Interacted with clients for test plan, scope, and test case writing., Provided ALM training to team members and clients., Drafted revised and approved test plans and scripts. GSK, Capgemini, Handled Test coordinator activities and served as an SAP PM SME., Analyzing the stories and Test case creation on Confluence and linking with stories w.r.t requirements/Acceptance criteria., Collaborated with cross-functional teams to identify and resolve issues, reduce downtime., Configured and customized JIRA projects, workflows, and schemes to meet specific team requirements., Implemented JIRA best practices and standards, improving project tracking and reporting accuracy., Collaborated with development and QA teams to integrate JIRA with other tools and improve overall project tracking. Metsa, Capgemini, Mumbai, Led the functional and web testing for a major redesign of an e-commerce platform, including payment gateways and user account management., Developed and executed detailed test plans, test cases, and test scripts based on business requirements and functional specifications., Designed and implemented custom workflows to streamline project processes, reducing bottlenecks and enhancing efficiency., Coordinated with the development team to address and resolve critical issues, resulting in a successful product launch with minimal defects., Managed defect lifecycle, from identification and reporting to resolution and retesting, reduced defect rates., Provided day-to-day support and troubleshooting for JIRA users, maintaining a 100% issue resolution rate., Provided ALM training and drafted revised and approved test plans and scripts. KNDL, Invenio Business Solutions, Mumbai, Involved in complete Testing Life cycle, including peer reviews and Agile methodologies., Executed end-to-end testing for SAP implementations and upgrades, identifying and resolving critical issues., Participated in SAP system testing for various modules, ensuring functional accuracy and stability., Working as ATE (Agile Test Expert) and adding test ideas in user stories and performing UAT testing at Client’s Environment.