Jyotsna Pai

As the founder of Java Sunrise Coffee, I established an online e-commerce platform catering to specialty coffee enthusiasts in the US and Canada, sourcing premium coffee varieties globally through JavaSunriseCoffee.com.

Key Achievements & Responsibilities:

• Committed to environmental initiatives, donating $1.00 per sale to One Earth Philanthropy in support of addressing climate change.
• Featured in African Vibes magazine's top 10 Coffee brands, highlighting our dedication to quality and uniqueness. Read here - https://africanvibes.com/african-coffee-brands
• Created the entire website from scratch ensuring a great user experience and attention to detail. Created organization's mission and vision statement, privacy and about us.
• Conducted target market research to scope out industry competition and identify advantageous trends steering strategic decisions.
• Created and monitored promotional approaches to increase sales and profit levels.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Integrated AI powered chatbot, and Subscription model on my website.
• Incorporated Affiliate marketing, performed digital marketing campaigns, Google Ads and collaborated cross-functionally other teams for effective SEO strategies, augmenting digital presence and outreach.

Led a cross-functional team driving automation and operational excellence within Corporate Travel at FCTG. Collaborated extensively with product specialists and diverse teams to enhance productivity, streamline processes, and bolster performance metrics. Managed multi-project environments while ensuring PCI compliance and optimizing team efficiency.

Key Achievements & Responsibilities:

• Spearheaded a cross-disciplinary team focused on increasing productivity and automation, resulting in a marked reduction in build cycle time and defects while aligning with key performance indicators (KPIs).
• Orchestrated the recruitment and oversight of technical subject matter experts, steering software development teams through project phases to successful completion.
• Facilitated brainstorming sessions with technical leads to promote knowledge transfer and identify innovative solutions, contributing significantly to enhanced efficiency.
• Generated detailed reports for senior leadership, highlighting performance metrics and recognizing outstanding contributors, showcasing a commitment to transparency and results.
• Integrated PCI Compliance into development efforts, mitigating potential liabilities and bolstering customer security.
• Developed and managed realistic development timeframes, adhering to Scrum methodology and ensuring consistent progress across multiple projects.
• Collaborated closely with Product Owners to prioritize and plan software deliveries, maintaining and refining product backlogs, and aligning with business priorities.
• Conducted regular catch-ups with both Product Owners and the team, offering guidance, mentoring, and resolving concerns to optimize performance and cohesion.
• Directed HR functions including hiring, conducting interviews, managing performance, conflict resolution, and fostering a culture of continual improvement and recognition within the team.
• Assumed responsibility for the performance and compliance of 10 travel applications, proactively resolving issues and optimizing their performance while adhering to PCI compliance standards.

Additional Contributions:

• Produced comprehensive documentation including role and responsibilities, onboarding materials, and communication plans, streamlining team operations.
• Orchestrated project plans in collaboration with Tech Leads, ensuring the timely delivery of Minimum Viable Products (MVPs) aligned with business requirements.
• Initiated and led weekly business meetings, reporting key progress and updates to stakeholders, fostering transparency and alignment.

Skills Utilized:

• Cross-functional Leadership
• Process Optimization
• Team Management & Development
• Agile Methodologies (Scrum)
• Stakeholder Engagement & Communication
• Compliance & Security Integration
• Strategic Planning & Execution

• Working on Caterpillar's Command for Haulage project that involves automation of driver-less trucks used to enhance the safety of mine workers in mines
• MineStar is a large Java and python-based application, and my work is on analyzing issues, fixing bugs, creating system enhancements and code reviews.

Tools & Technologies used – Java12, Spring (Remoting and AOP), Hibernate, Maven, GIT, JIRA, Liquibase, GeoServer, Jive, RESTful APIs, Java 12, Java Swing, MS SQL Server

eLibrary Team Lead, Client Digital Systems (CDS)
Ministry of Home Affairs

Summary:
Led the eLibrary team within Client Digital Systems, facilitating the enhancement of IT systems and digital capabilities for the Ministry of Home Affairs. Bridged business needs, user requirements, and technology to streamline service delivery and efficiency.

Key Responsibilities & Achievements:

• Managed a team of developers responsible for delivering defect fixes, enhancements, and change requests aligned with Business Analyst specifications, ensuring precise execution.
• Collaborated closely with Business Analysts to comprehensively understand requirements, facilitating the development of ePLUS Product Configuration Specifications within the eLibrary system.
• Identified improvement areas within the team and devised strategic solutions, optimizing workflow and productivity.
• Implemented Agile methodologies, specifically Kanban, for software development, ensuring efficient task management and smooth workflows using Kanboard as the primary tool.
• Acted as a liaison between product owners, Business Analysts, and business stakeholders, ensuring clear comprehension of business requirements, enhancements, and scope of deliverables.
• Oversaw deployment scheduling, outage planning, approvals, and notifications in collaboration with Business Owners, ensuring seamless operational continuity.
• Managed team assignments via JIRA, conducting team meetings, addressing concerns, and providing guidance for effective resolution.
• Directed administrative aspects including leave and timesheet approvals, alongside team performance management, mentoring, and upskilling initiatives for junior members.
• Proficiently utilized BitBucket/GIT for change management and version control, demonstrating adeptness in handling merge issues and ensuring effective development progress.

Additional Contributions & Skills:

• Orchestrated comprehensive development plans for junior staff, providing on-the-job training and professional instructor-led sessions to enhance skill sets.
• Demonstrated expertise in delivering end-to-end business solutions using JEE and Spring 4.0 framework, ensuring robust and effective system functionalities.
• Regularly reported project statuses to stakeholders and management, fostering confident and effective interactions across all business levels.

Skills Utilized:

• Team Leadership & Management
• Requirement Analysis & Solution Development
• Agile Methodologies (Kanban)
• Stakeholder Engagement & Communication
• Deployment & Outage Management
• Version Control (BitBucket/GIT)
• Staff Training & Development
• End-to-End Solution Delivery (JEE, Spring Framework)

• Investigated system issues and implemented resolutions to reduce downtime.
• Identified and resolved problems through root cause analysis and research.
• Involved in the Orchestration of XML based web services for the SOA environment
• Creation of High-Level Design documentation for integrating SOA based web services
• Experience with build and deployments on Oracle Application Server 10g
• Creation of deployment change and release documentation
• Managed change control using SVN
• Defined business processes by creating XSD’s that interact with external entities and partner links through web service operations defined using WSDL
• Captured the meta-data by defining XSD’s in enough detail to describe the characteristics of the web services and the data that drives them
• Experienced in developing, integrating, deploying and supporting XML based synchronous and asynchronous web services using BPEL (Business Process Execution Language) for the SOA environment
• Involved in creation of database objects - PL-SQL stored procedures and functions
• Performed enhancements and maintenance daily for SOA based web services
• Incident Management and Resolution.

Senior J2EE Developer | Xstrata Client Applications

Served as a senior J2EE developer providing critical application support and enhancements for Xstrata, collaborating across teams to resolve technical issues and implement robust solutions.

Key Responsibilities & Achievements:

• Managed eight java-based applications, liaising closely with clients to grasp requirements and implement effective technical solutions, including re-engineering an existing system for seamless replacement.
• Led development efforts for EnvoyBuyerv3.0 iterations, encompassing detailed design, coding, testing, change management, and deployment using IBM RAD (6.0).
• Developed services following SCRUD (Search, Create, Read, Update, Delete) Master/Detail Pattern, handling business logic and integration with internal/external systems.
• Implemented enterprise java beans, orchestrators, and rulesets for business/validation rules, employing JUnit tests, Cactus tests, and Ant for integration and deployment.
• Practiced Continuous Integration, Test-driven development, and Automated Build methodologies for enhanced efficiency.
• Worked in Work Planner project, providing J2EE-based production support using IBM WSAD, optimizing Java-based Web components known as Portlets managed by a portlet container.
• Conducted performance tuning of PL-SQL views, stored procedures/functions within J2EE applications, ensuring optimal system performance.
• Managed customer interaction via email and phone, handling priority management (P1, P2, P3) efficiently and adhering to stipulated SLAs (Service Level Agreements).

Tools & Technologies: Java, J2EE Framework, JSP, DAO, Web Services, SOAP, XML, SAX, TDD, SQL, Ant, JUnit, QC, Eclipse, MVC, SCRUD, ActiveX Controls, JavaScript, Cascading Style Sheets, Data Access Object Pattern, Apache SOAP, Config4J framework.

Production System Support | ANZ Internet Banking

Played a pivotal role in the production system support for ANZ Internet Banking, ensuring seamless application operation and resolution of production issues. Engaged in customer interaction, problem resolution, and coordination of various system functionalities.

Key Responsibilities & Achievements:

• Managed production issues in ANZ Internet Banking, employing database queries and log analysis (NT, EDIFY, Callflow logs) to identify, analyze, and provide effective resolutions.
• Facilitated business and customer interactions, handling customer requests through AHD and emails, ensuring prompt and efficient solutions.
• Utilized Defect Tracking System (DTS) and Change Management tools like PVCS for issue and change management, escalating issues to relevant groups when necessary (CAP/CTM/Net/IIS).
• Conducted E-Crime/Fraud investigations, including IPAddress searches and event tracing for suspect Customer Registration Numbers (CRNs), contributing to security and compliance efforts.
• Monitored and resolved issues related to scheduled MIS jobs, ensuring the smooth operation of critical processes like payments, database maintenance, and foreign exchange rates.
• Generated comprehensive MIS reports for Australia and NZ on a monthly and weekly basis, encompassing credit limits, transactions, logons, and compliance data for regulatory bodies like the Reserve Bank of Australia (RBA).
• Contributed as a software developer, taking charge of design, application programming, testing, defect tracking, change management, and migration initiatives.
• Updated Requirement-Tracking Documents (RTDs), conducted peer reviews, and executed build and unit tests for PL-SQL and Prophecy stored procedures and triggers, ensuring high-quality deliverables.
• Upheld quality standards in alignment with CMM level 5 requirements, emphasizing precision and adherence to industry best practices.