K Gayathri

• Compliant with all company policies, processes, procedures, and standards
• Perform duties in accordance with Chubb IT Service Management Processes
• Utilise and manage Incident, Change & Service Requests using Chubb Global IT Service Management Toolset (ServiceNow)
• Promote user compliance to IT Service Management Processes
• Ensure IT asset registers are updated timely as required
• Monitor open Incidents, Change and Service request to ensure that remediation action is taken timely
• Share Infrastructure Support
• Performing basic systems and network administration tasks in line with established processes, procedures, and work schedule
• Ensure the IT work areas and Computer Room are always kept tidy and secure
• Liaise with vendor, Regional Helpdesk and Local IT Teams on technical issues and problems resolution
• Perform basic support of local and wide-area network infrastructure (switches, routers, firewall, communications links, and security equipment)
• Perform periodic patch maintenance to the Chubb Virtual Desktop environment
• (VDI)
• Perform Software Deployment using Microsoft System Centre Configuration Manager.

Main Duties and Responsibility:

a) Compliant with all company policies, processes, procedures, and standards.

b) Perform duties in accordance with Chubb IT Service Management Processes

· Utilise and manage Incident, Change & Service Requests using Chubb Global IT Service Management Toolset (ServiceNow)

· Promote user compliance to IT Service Management Processes

· Ensure IT asset registers are updated timely as required.

· Monitor open Incidents, Change and Service request to ensure that remediation action is taken timely.

c) Share Infrastructure Support

· Performing basic systems and network administration tasks in line with established processes, procedures, and work schedule.

· Ensure the IT work areas and Computer Room are always kept tidy and secure.

· Liaise with vendor, Regional Helpdesk and Local IT Teams on technical issues and problems resolution.

· Perform basic support of local and wide-area network infrastructure (switches, routers, firewall, communications links, and security equipment).

· Perform periodic patch maintenance to the Chubb Virtual Desktop environment. (VDI)

· Perform Software Deployment using Microsoft System Centre Configuration Manager.

d) VIP and End User Support

· Manage user account ID administration. Creation, deletion, and update of user profiles for Active Directory, VPN, Single Sign On, e-mail, and applications access as per procedure.

· Provide guidance to users on usage of workstation hardware and software.

· Maintain high level of service and user satisfaction.

· Perform installation, configuration, updates, and support of user workstation. This includes PCs VDIs, multi-function printers, operating system software (Window 10) , security software (Symantec) for both the Regional Office and APAC Branch offices.

· Ensuring all IT support-related activities and changes implemented on EUS infrastructure (virtual and physical) are carried out in such a way to maximize systems and infrastructure availability for users and minimise exposures to system security vulnerabilities.

· User Support for Avaya telephony systems, Cisco WebEx/Teleconference.

· Provide VIP IT support for key management staff.

· Perform configuration, user support and trouble-shooting functions for applications and IT systems (PCs, servers, printers, and the communications network) during business hours and after hours (as rostered)

· Provide mobile device management support for IOS and Android devices in conjunction with Intune.

· Liaise with external suppliers and service providers as may be required for equipment deliveries and service repairs.

· Ensuring an efficient approach to problem resolution is maintained through timely root cause identification and implementation of a one-time fix for the problem, avoiding the need for repeated “band-aid” fixes.

· Workstation Security currency for Win OS builds and Monthly Patches.

e) Application Support

· Install application program patches as requested by applications support personnel.

· Perform in-house application installation, configuration and troubleshoot per instructions provided.

· Perform installation, configuration and support of workstation applications including Microsoft Office, Symantec Antivirus, IP Softphones etc.

f) Project Management Support

· Perform project management tasks related to assigned projects. This includes managing the full lifecycle of the project, timelines, resources, communication, and reporting.

· Assist with technical aspects required as part of any IT project.

· Adhering to agreed schedules and meeting deadlines.

· Facilitate Periodic Project Reporting as required.

g) Effective Teaming

Ensuring an effective level of communication is maintained with management and other IT Team members (local, regional, or global), ensuring information about systems, application or network incidents, problems, changes, outages, and other pertinent information is shared with other team members effectively and in a timely fashion.

· Worked on the Chubb Windows OS Upgrade Project

· Experience with Microsoft O365 cloud technologies, including MS O365, SharePoint collaboration.

· Providing timely and effective technical and training support Windows and several applications like Microsoft SharePoint, teams, Symantec Antivirus, IP softphones etc.

· Enroll, install and maintain windows PC and smartphones.

· Basic knowledge in Network troubleshooting and Active Directory.

· Configuration of corporate mobile devices, support applications like, comp portal, Outlook, WebEx meet, team’s, VIP access etc.,

· Experience troubleshooting and deploying End client images using SCCM.

· Update weekly patches to all machines and generate weekly and daily reports.

· Troubleshoot machine SCCM issues

· Work on the global report for the OS update and patch Report.

· Administer APAC EUS Intranet website.

· Promote user compliance to IT Service Management Processes.

· Ensure IT asset registers are updated timely as required.

· Monitor open Incidents, Change and Service request to ensure that remediation action is taken timely.

· Maintaining and updating the patch in a timely manner.

· Working closely with Engineers on the timely closure of incident tickets (Service Now) assigned.

· Provide technical assistance and support for engineers on incoming queries and issue related to desktop support, mobile device management and VIP support.

· Implement and configure VPN access.

· Install and configure two-factor Authentication for VNP Access.

· Oversee the engineers on-site and/or remote installation, maintenance, troubleshooting and/or repair of Desktops, Notebooks, and associated peripherals.

· Liaise with vendor, Regional Helpdesk and Local IT Teams on technical issues and problems resolution.

· Provide mobile device management support for IOS and Android devices.

· Maintain high level of service and user satisfaction.

Main Duties and Responsibility:

a) Compliant with all company policies, processes, procedures, and standards.

b) Perform duties in accordance with Chubb IT Service Management Processes

· Utilise and manage Incident, Change & Service Requests using Chubb Global IT Service Management Toolset (ServiceNow)

· Promote user compliance to IT Service Management Processes

· Ensure IT asset registers are updated timely as required.

· Monitor open Incidents, Change and Service request to ensure that remediation action is taken timely.

c) Share Infrastructure Support

· Performing basic systems and network administration tasks in line with established processes, procedures, and work schedule.

· Ensure the IT work areas and Computer Room are always kept tidy and secure.

· Liaise with vendor, Regional Helpdesk and Local IT Teams on technical issues and problems resolution.

· Perform basic support of local and wide-area network infrastructure (switches, routers, firewall, communications links, and security equipment).

· Perform periodic patch maintenance to the Chubb Virtual Desktop environment. (VDI)

· Perform Software Deployment using Microsoft System Centre Configuration Manager.

d) VIP and End User Support

· Manage user account ID administration. Creation, deletion, and update of user profiles for Active Directory, VPN, Single Sign On, e-mail, and applications access as per procedure.

· Provide guidance to users on usage of workstation hardware and software.

· Maintain high level of service and user satisfaction.

· Perform installation, configuration, updates, and support of user workstation. This includes PCs VDIs, multi-function printers, operating system software (Window 10) , security software (Symantec) for both the Regional Office and APAC Branch offices.

· Ensuring all IT support-related activities and changes implemented on EUS infrastructure (virtual and physical) are carried out in such a way to maximize systems and infrastructure availability for users and minimise exposures to system security vulnerabilities.

· User Support for Avaya telephony systems, Cisco WebEx/Teleconference.

· Provide VIP IT support for key management staff.

· Perform configuration, user support and trouble-shooting functions for applications and IT systems (PCs, servers, printers, and the communications network) during business hours and after hours (as rostered)

· Provide mobile device management support for IOS and Android devices in conjunction with Intune.

· Liaise with external suppliers and service providers as may be required for equipment deliveries and service repairs.

· Ensuring an efficient approach to problem resolution is maintained through timely root cause identification and implementation of a one-time fix for the problem, avoiding the need for repeated “band-aid” fixes.

· Workstation Security currency for Win OS builds and Monthly Patches.

e) Application Support

· Install application program patches as requested by applications support personnel.

· Perform in-house application installation, configuration and troubleshoot per instructions provided.

· Perform installation, configuration and support of workstation applications including Microsoft Office, Symantec Antivirus, IP Softphones etc.

f) Project Management Support

· Perform project management tasks related to assigned projects. This includes managing the full lifecycle of the project, timelines, resources, communication, and reporting.

· Assist with technical aspects required as part of any IT project.

· Adhering to agreed schedules and meeting deadlines.

· Facilitate Periodic Project Reporting as required.

g) Effective Teaming

Ensuring an effective level of communication is maintained with management and other IT Team members (local, regional, or global), ensuring information about systems, application or network incidents, problems, changes, outages, and other pertinent information is shared with other team members effectively and in a timely fashion.

· Worked on the Chubb Windows OS Upgrade Project

· Experience with Microsoft O365 cloud technologies, including MS O365, SharePoint collaboration.

· Providing timely and effective technical and training support Windows and several applications like Microsoft SharePoint, teams, Symantec Antivirus, IP softphones etc.

· Enroll, install and maintain windows PC and smartphones.

· Basic knowledge in Network troubleshooting and Active Directory.

· Configuration of corporate mobile devices, support applications like, comp portal, Outlook, WebEx meet, team’s, VIP access etc.,

· Experience troubleshooting and deploying End client images using SCCM.

· Update weekly patches to all machines and generate weekly and daily reports.

· Troubleshoot machine SCCM issues

· Work on the global report for the OS update and patch Report.

· Administer APAC EUS Intranet website.

· Promote user compliance to IT Service Management Processes.

· Ensure IT asset registers are updated timely as required.

· Monitor open Incidents, Change and Service request to ensure that remediation action is taken timely.

· Maintaining and updating the patch in a timely manner.

· Working closely with Engineers on the timely closure of incident tickets (Service Now) assigned.

· Provide technical assistance and support for engineers on incoming queries and issue related to desktop support, mobile device management and VIP support.

· Implement and configure VPN access.

· Install and configure two-factor Authentication for VNP Access.

· Oversee the engineers on-site and/or remote installation, maintenance, troubleshooting and/or repair of Desktops, Notebooks, and associated peripherals.

· Liaise with vendor, Regional Helpdesk and Local IT Teams on technical issues and problems resolution.

· Provide mobile device management support for IOS and Android devices.

· Maintain high level of service and user satisfaction.

• Managing a team of desktop engineers on the migration for Windows OS
• Overseeing the computer security and anti-virus updates
• Maintains, plans, and coordinates the distribution of client / server software and service packs
• Managing more than 10,000 asset inventories, maintaining, and updating the patching in a timely manner
• Working closing with Engineers on the timely closure of incident tickets assigned to them
• Plan coordinate with manager on the on-boarding and off-boarding of engineer
• Monitor and track service levels on a weekly and daily basis
• Provide technical assistance and support for engineer on incoming queries and issue related to desktop support, mobile device management and VIP support
• Serves as company liaison with customer on administrative and technical matters
• Compiles and presents asset management reports to clients, supervisors, and senior executives
• Oversee the engineers on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of Desktops, Notebooks, printers, and associated peripherals.

• Technical experience configuring, troubleshooting, and supporting hardware and software client computing platform Microsoft Windows Operating System
• Experience in creating, troubleshooting, and deploying end client images using SCCM
• Demonstrated experiences in patching operating system and software using SCCM tools
• Install, upgrade, support and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Responsible for tracking hardware and software inventory.

• Work with and setup of Microsoft Windows Servers 2012 R2 Active Directory
• Designed Active Directory Forest and domain structure
• Configure and implement Group Policy Objects in AD
• Designed and implemented network and security and successfully maintained
• Implemented Virtual Private Networks VPN
• Troubleshooting and solving networking issues - TCP/IP, DNS and DHCP
• Monitors and maintains the printers
• Maintains, and monitors procedures for all server backups
• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement
• Assist in the organization and inventory of all hardware and software resources
• Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure
• Providing IT support to computer users within the office
• Ensuring all software is properly licensed and up to date.

• Knowledge in OPENERP both in technical and functional level of creating and developing a module
• Windows 2012 R2Active Directory Infrastructure Implementation / Migration Server Engineer
• Designed, implemented, and administered Windows Server 2012 R2 Active Directory Environment for the Entire Organization from the ground up using old and new hardware
• Managed Windows user, group, workstation accounts and network applications
• Desktop PC’s, servers, network equipment, and software applications
• Monitors and maintains the printers
• Monitors, plans, and coordinates the distribution of client/server software and service packs
• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement
• Perform on-site and remote technical support
• Assist in the organization and inventory of all hardware and software resources
• Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure
• Installs and tests computers and related network hardware in a LAN/WAN environment
• Providing IT support to computer users within the office
• First port of call and initial troubleshooting of IT problems and resolving if possible, Logging all IT problems and resolutions
• Keeping inventory of hardware and maintenance records
• Ensuring all software is properly licensed and up to date.

• Well experienced in ETL Testing, maintenance, Production support
• Thorough knowledge on data warehouse concepts like Star Schema, Snowflake, Dimension and Fact tables and Manual Testing
• Data validation within the Staging tables to check all Mapping Rules / Transformation Rules are followed
• Well versed in analyzing the XML Files
• Created test cases to test I/O XML transformations and 'STALKE: Learning Extraction Rules' in Fetch agents
• Reviewing and modifying the Test Cases based on the source data and business spec
• Analyze web application’s requests, responses, sessions and the HTTP headers and Xml http / Ajax work by CHARLES
• Testing web applications client side and server side
• Build and maintain SQL queries for data analysis, extraction and ensured accuracy of information
• Work closely with technical support and developers to quickly validate defects, assess severity and find temporary workarounds and permanent resolutions.