K Paul Singh
Adeliade ,India
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
26
26
years of professional experience
Work History
EAM / Director of Food & Beverage
Grand Hyatt, Bali, Indonesia
Bali, Indonesia
09.2022 - Current
- Develop and implement operations strategy in alignment with brand strategy.
- Deep dive customer feedback and implement strategies for improvement.
- Develop divisional annual budget and drive revenue generation strategies.
- Drive operational productivity and efficiency as per established key performance indicators.
- Analyse competitive advantage of individual profit centre and its relevance to dynamic, ever changing market forces and clientele.
- Establish partnerships and synergies with allied industries such as coffee, tea, wines & spirits, and lifestyle products.
- Deep dive Meeting Planners surveys and strategize actions for improvement.
- Ensure that all outlets adhere to defined concepts and standard operating procedures.
- Lead and follow-through implementation of corporate initiatives.
- Cross-departmental responsibilities include developing themes for the event sales, support housekeeping with operational productivity, and efficiencies by evaluating workflows.
- Execute tasks as assigned by the hotel's General Manager.
General Manager (Preopening & Opening)
Marriott Hotels & Resorts
Amritsar, India
09.2022 - 03.2025
- 147 keys, 2 restaurants, one lounge, in room dining, spa, 20,000 square feet of banquet space.
- Responsible for preponing and post opening tasks of the hotel operations.
- Customer Excellence award 2023 by Marriott Hotels & Resorts (Highest Guest Voice, Intend To Recommend).
- Best Wedding Destination Hotel awarded at Punjab Leadership Awards 2025.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Park Plaza by Radisson, India
03.2021 - 08.2022
- 104 keys, one restaurant, a lounge, pool side bar, in room dining, spa, 80,000 square feet of banquet space.
- Develop and implement revenue generation strategies for hotels restaurant, bar, rooms, spa & banquets.
- Develop online and offline marketing strategies for each of hotels revenue pillars.
- Drive an energetic team of eleven department heads.
- Manage internal and external stakeholders including hotel ownership.
Director of Food & Beverage
Park Hyatt, Sanya, Hainan, China
Sanya, China
10.2013 - 04.2016
- Hotel opening team members responsible for preopening and post-opening tasks.
- Recruit, train, and develop the food and beverage team.
- Implement Dining Venues & Events concepts.
- Develop and materialize Food & Beverage contracts with local vendors.
- Implement Food & Beverage Menus for all Venues and Events.
- Design themed events with an image gallery including tabletop presentations.
- Manage par stocks of all Operating Equipment by Venues and Events space.
- Create and implement outlets yearly promotional events calendar.
- Drive marketing and awareness activities with the Sales and Marketing team.
- Formulate divisional budgets and supporting strategies.
- Other tasks as assigned by the hotel General Manager.
Director of Food and Beverage
Hyatt Regency, Chongqing, China
Chongqing, China
02.2012 - 09.2013
- Hotel opening team members responsible for preopening and post-opening tasks.
- Develop and implement strategies to generate walk-in business for each outlet.
- Engage with local social committees to promote Hotel brand and Outlets awareness.
- Visit sales offices with S & M team to generate business leads for offsite events.
- Manage a team of 150 associates.
- In charge of hotel operations in absence of General Manager.
Assistant Director of Food & Beverage
Grand Hyatt (Hyatt on the Bund), Shanghai, China
Shanghai, China
02.2010 - 01.2012
- Report to Director of Food and Beverage and assist in managing daily operations of restaurants & Bars, 2 Ballrooms & 8 meeting rooms.
- Develop business and marketing opportunities for all restaurants & bars every month.
- Ensure all outlets and banquets operate successfully, following the brand standard and achieve targeted profitability.
Restaurants Manager
Grand Hyatt, Beijing, China
Beijing, China
08.2007 - 01.2010
- Oversee operations of All-day Dining Café & Italian restaurant.
- Manage Menu cycles for buffet menu, a la carte menu, and seasonal offerings.
- Manage subordinates and check performance periodically.
- Manage daily restaurant reservations and turnover.
- Manage part stocks of operating equipment and beverages, handling guest feedback and complaints, and collaborate with the culinary team to develop.
- Developed departmental operational manual, annual marketing plan, work schedules.
F & B Divisional Trainer
Grand Hyatt, Dubai, UAE
Dubai, UAE
10.2005 - 07.2007
Restaurants Manager
Grand Hyatt, Dubai, UAE
Dubai, UAE
02.2003 - 09.2005
Restaurants Manager
Hyatt Regency, Riyadh, Saudi Arabia
Riyadh, Saudi Arabia
04.2001 - 12.2002
- Responsible for overseeing operations of All-Day Dining Buffet restaurant, Brasserie on four.
- Supervised a team of 30 associates.
- Operational responsibilities included efficient management of the restaurant in line with the established concept, providing courteous, efficient and flexible service at all times.
Restaurants Assistant Manager
Hyatt Regency, Fairfax, Virginia, USA
Fairfax, USA
09.1999 - 02.2001
- Assist Restaurant Manager in managing daily operations of Western Grill Restaurant, Lobby Bar & In-room Dining.
- Assist banquet operations teams and other departments as requested.
Education
MBA -
British Open University Curriculum, Distance Learning, Amity University
India01.2021
Dual Diploma in Hotel Management -
Swiss Hotel Management & American Hotel and Motel Association, Hotel Institute Montreux
Switzerland01.1999
Skills
- Budget management
- Revenue generation
- Operational efficiency
Timeline
General Manager (Preopening & Opening)
Marriott Hotels & Resorts
09.2022 - 03.2025
EAM / Director of Food & Beverage
Grand Hyatt, Bali, Indonesia
09.2022 - Current
General Manager
Park Plaza by Radisson, India
03.2021 - 08.2022
Director of Food & Beverage
Park Hyatt, Sanya, Hainan, China
10.2013 - 04.2016
Director of Food and Beverage
Hyatt Regency, Chongqing, China
02.2012 - 09.2013
Assistant Director of Food & Beverage
Grand Hyatt (Hyatt on the Bund), Shanghai, China
02.2010 - 01.2012
Restaurants Manager
Grand Hyatt, Beijing, China
08.2007 - 01.2010
F & B Divisional Trainer
Grand Hyatt, Dubai, UAE
10.2005 - 07.2007
Restaurants Manager
Grand Hyatt, Dubai, UAE
02.2003 - 09.2005
Restaurants Manager
Hyatt Regency, Riyadh, Saudi Arabia
04.2001 - 12.2002
Restaurants Assistant Manager
Hyatt Regency, Fairfax, Virginia, USA
09.1999 - 02.2001
MBA -
British Open University Curriculum, Distance Learning, Amity University
Dual Diploma in Hotel Management -
Swiss Hotel Management & American Hotel and Motel Association, Hotel Institute Montreux