Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kaan Ucar

TARNEIT,VIC

Summary

Resourceful Customer Service Officer with a proven track record in maintaining high productivity and completing tasks efficiently. Expertise in conflict resolution and communication ensures customer satisfaction and loyalty. Demonstrated excellence in active listening, empathy, and problem-solving fosters positive relationships and enhances overall guest experiences. Committed to continuous improvement in operations through diligent management of inventory and supply organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receiving Clerk

RSEA Safety
Truganina, VIC
07.2024 - 01.2025
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Organized storage areas to maximize movement and minimize labor.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Operated inventory management software and completed tasks using ERP applications.

Guest Experience Attendant

Village Cinemas
Hoppers Crossing, VIC
02.2022 - 02.2024
  • Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.
  • Maintained cleanliness and orderliness of facilities, ensuring a welcoming environment.
  • Handled cash register transactions accurately while maintaining proper security measures.
  • Ensured that all customer service standards were met or exceeded during each shift.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed recipes and customer requests to prepare meals.
  • Coordinated with cleaning staff to ensure theaters were sanitized and adhered to health regulations.

Intern Engineer

Turkish Aerospace
Ankara, Turkey
08.2023 - 09.2023
  • Utilized mathematical skills and understanding of engineering principles to design new products.
  • Provided technical assistance to other engineers on staff.
  • Conducted regular inspections of engineering equipment and systems.
  • Performed inspections of finished constructions.
  • Collaborated with team members to develop innovative solutions to challenging problems.
  • Surveyed sites, collected measurements, and assessed project conditions.
  • Developed CAD drawings for various engineering projects.

Store Staff (Employee)

Kmart
Watergardens, VIC
10.2021 - 01.2022
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offering assistance to help find store items.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Greeted customers and provided friendly customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Process Worker

Dunlop Foams
Deer Park, VIC
08.2021 - 01.2022
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Organized warehouse space for efficient storage of products.
  • Moved large and bulky items manually or with pallet jacks or forklifts.

Education

VCE CERTIFICATE -

TARNEIT SENIOR COLLEGE
TARNEIT
11.2019

Bachelor of Engineering - Aerospace Engineering

RMIT University
Melbourne, VIC

Skills

  • Inventory management
  • Damage assessment
  • Data entry
  • Load Unloading
  • Point-of-sale operation
  • Customer service
  • Food and beverage preparation
  • Cash handling
  • Excellent customer service
  • Customer engagement
  • Product merchandising
  • Conflict resolution
  • Attention to detail
  • Problem solving

Certification

Responsible Service of Alcohol (RSA), 2022

Languages

English
Native/ Bilingual
Turkish
Professional

References

References available upon request.

Timeline

Receiving Clerk

RSEA Safety
07.2024 - 01.2025

Intern Engineer

Turkish Aerospace
08.2023 - 09.2023

Guest Experience Attendant

Village Cinemas
02.2022 - 02.2024

Store Staff (Employee)

Kmart
10.2021 - 01.2022

Process Worker

Dunlop Foams
08.2021 - 01.2022

VCE CERTIFICATE -

TARNEIT SENIOR COLLEGE

Bachelor of Engineering - Aerospace Engineering

RMIT University

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Kaan Ucar