Kabin Thapa
Newcastle,NSW
Summary
Dedicated Help Desk Support with experience in Active directory, Windows server, Ticketing system,Office 365, hardware configuration and with proactive attitude to learn quickly. Strong work ethic and effective communication skills. Eager to contribute and enhance my skills to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
Work History
IT Field Support Technician
Click consulting Group
Parramatta, New South Wales
12.2023 - 02.2024
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
- Assist with internal team for Technical issues related with printers, scanners and other devices.
- Deployed new PCs in the organization according to set standards.
- Provided training to end-users regarding how to use newly installed software applications.
Help Desk Support
Newcastle Technology Service
Islington, New South Wales
03.2024 - 06.2024
- Created user accounts and configured settings in Active Directory.
- Configured workstations, networks, servers and printers for end users.
- Provided technical support to clients via phone, email, and remote access.
- Provided IT support in a Microsoft Windows / Active Directory (AD) / 365 environment.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Handled different tickets and escalated whenever necessary on Zoho Desk
Customer Service Representative
Coles
Newcastle, New South Wales
02.2023 - Current
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Developed innovative strategies for resolving customer complaints and difficult situations.
Education
Bachelor - Information Technology
Federation University
Sydney, NSW01-2021
Skills
- Ticketing System (Zoho Desk)
- Active Directory
- Microsoft Windows
- Office 365 Administration
- Hardware Installation
- Windows server Administration
- Communication
- Problem solving
- Risk management
- Team work
- Time Management
Timeline
Help Desk Support
Newcastle Technology Service
03.2024 - 06.2024
IT Field Support Technician
Click consulting Group
12.2023 - 02.2024
Customer Service Representative
Coles
02.2023 - Current
Bachelor - Information Technology
Federation University
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