Seasoned Technical Supervisor adept at leading teams and developing improvements. Knowledgeable manager and complex problem-solver with excellent communication and critical thinking skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Supervisor
Worldlink Communications Ltd
10.2018 - 09.2023
Formulated plans for improving procedures, training and processes.
Solving Technical Issues
Internet support team management (Outdoor and Indoor)
Calibrated, maintained and operated equipment for maximum performance.
Produced documentation on latest updates as well as reports detailing findings and recommendations.
Planning, Managing and Implementing Optical Fiber Network.
Customer Support
Call Center
Education
Bachelor of Science - Computer Engineering
Pokhara University
Nepal
08.2021
Skills
Technical Guidance
Professional Relationships
Cost Estimates
Reporting Requirements
Microsoft Office
Microsoft Power Point
Microsoft Excel
Resource Management
Inventory and Supply Management
Site Installations
Data Analysis
Resource Allocation
Business Process Analysis
Issue Resolution
Schedule Coordination
Customer Proposals
Help Desk Support
Data Management
Employee Policies
Technical Process Improvement
Technical Presentations
Schedule Management
Complaint Investigations
Hardware Replacement
Basic Tools
Shipment Verification
Operational Analysis
Performance Improvement
Best Practice Design
Technician Assistance
Interdepartmental Contact
Internal Communications
Interdepartmental Collaboration
Helpdesk Administration
Leadership
Video Editing
Photoshop
Software Development and Operation Process
Certification
CCNA Training - April 2023 to June 2023
Completed Training on Optical Fiber Workshop conducted by Nepal Network Operators Group (NPNOG) - (18th - 27th) June 2023
Nepal Engineering Council License - 08 April 2023
Network Security Fundamentals by APNIC - July 2023
Linux Essential Certification by Cisco Networking Academy - July 2023
Cybersecurity Fundamentals Certification by July 2023
Introduction to DevOps - August 2023
Docker for Intermediate Level - September 2023
Languages
English
Professional Working
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Technical Supervisor
Worldlink Communications Ltd
10.2018 - 09.2023
Bachelor of Science - Computer Engineering
Pokhara University
CCNA Training - April 2023 to June 2023
Completed Training on Optical Fiber Workshop conducted by Nepal Network Operators Group (NPNOG) - (18th - 27th) June 2023
Nepal Engineering Council License - 08 April 2023
Network Security Fundamentals by APNIC - July 2023
Linux Essential Certification by Cisco Networking Academy - July 2023
Cybersecurity Fundamentals Certification by July 2023
Introduction to DevOps - August 2023
Docker for Intermediate Level - September 2023
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Shalu ThakurShalu Thakur
Customer Service Representative at worldlink communications LtdCustomer Service Representative at worldlink communications Ltd