Kabindra Upadhaya
Sydney,NSW
Summary
Operations Manager talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Operations Manager
Hospitality Services Australia
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with clients
- Developed and implemented strategies to maximize client satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts.
Assistant Housekeeping Manager
Empire Hospitality
09.2018 - 04.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with service standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Assigned housekeeping staff to specific shifts.
Education
Bachelor of Professional Accounting
Holmes Institute
Sydney NSW 200005.2016
Skills
- Contract Review
- Staff Management
- Policy and Procedure Implementation
- Client Relations
- Employee Relations
- Quality Assurance and Control
Timeline
Operations Manager
Hospitality Services Australia
01.2022 - Current
Assistant Housekeeping Manager
Empire Hospitality
09.2018 - 04.2020
Bachelor of Professional Accounting
Holmes Institute
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