Kabir Bhugra
Cherrybrook
Summary
Motivated Physiotherapy student at Australian Catholic University with over three years of experience in high-volume customer-facing roles across McDonald’s, Domino’s, KFC, and two leading tutoring organisations. Adept at handling busy front-of-house environments, managing bookings, resolving enquiries, and delivering outstanding service with a calm and professional demeanour. Known for clear communication, strong organisational skills, and the ability to multitask under pressure. Experienced with phone-based customer interactions and administrative coordination, with a strong interest in contributing to healthcare or allied health settings through exceptional first-point-of-contact service.
Overview
5
5
years of professional experience
Work History
After-school Tutor
Art of Smart
08.2024 - 04.2025
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Managed all session bookings, reminders, and progress reports via email and Google Meet, meeting 100 % of administrative deadlines.
- Issued reports updating students, parents and teachers on student progress.
- Cultivated strong parent relationships through weekly email updates and check-ins.
Fast Food Worker
Domino's Pizza
12.2023 - 12.2024
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Handled numerous customer interactions per shift (phone, counter), consistently maintaining a fast average answer time and a great customer-satisfaction score.
- Balanced cash and EFTPOS takings, demonstrating sound money-handling and reconciliation skills.
- Coordinated delivery and pick-up schedules in real time, liaising with kitchen and driving teams to keep wait times as low as possible during peak periods.
- Resolved service issues on the spot (missing items, delays, miscellaneous errors).
Kitchen Staff and Customer Service Representative
KFC
12.2023 - 11.2024
- Exhibit strong time management and organisational skills in a fast-paced kitchen environment at KFC, ensuring efficient food preparation and adherence to high-quality standards.
- Demonstrate the ability to work independently and collaboratively with colleagues during peak hours.
- Followed established procedures, including ingredient preparation and maintaining a clean and sanitised work area.
- Resolved customer complaints with empathy and speed to ensure they are satisfied.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
McDonald's
04.2020 - 06.2022
- Processed customer transactions using POS systems, maintaining speed and accuracy under pressure.
- Greeted and served diverse customers with a professional and friendly attitude, ensuring they have a great experience.
- Managed complaints and special requests calmly and effectively, resolving issues (e.g. incorrect orders, allergens) on the spot to ensure customer satisfaction.
- Worked collaboratively across kitchen, counter, and lobby teams, demonstrating strong communication and a flexible, can-do attitude.
- Assisted with onboarding of new staff, explaining register use, food handling, and customer service protocols, helping them meet speed and quality benchmarks.
- Handled phone enquiries and pick-up orders, ensuring accurate communication between customer and kitchen
Education
Bachelor of Physiotherapy - Physical Sciences
Australian Catholic University
Sydney, NSW12-2027
High School Diploma -
Cherrybrook Technology Highschool
Sydney, NSW11-2023
Skills
- Team collaboration
- Peer tutoring
- Language support
- Student engagement
- Parent communication
- Study skills development
- Time management
- Customer service
- Customer service excellence
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Customer inquiries
- Attention to detail
- Stress management
- Cultural awareness
- Problem-solving
Section name
Completed my first year with a 6.33 GPA, showing academic excellence, commitment and a strong understanding of the concepts involved in healthcare.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Japanese
Professional Working
Timeline
After-school Tutor
Art of Smart
08.2024 - 04.2025
Fast Food Worker
Domino's Pizza
12.2023 - 12.2024
Kitchen Staff and Customer Service Representative
KFC
12.2023 - 11.2024
Customer Service Representative
McDonald's
04.2020 - 06.2022
Bachelor of Physiotherapy - Physical Sciences
Australian Catholic University
High School Diploma -
Cherrybrook Technology Highschool
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