Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kabir Shrestha

Darwin City,NT

Summary

Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays. Besides work experience, previous experience as a helper in computer lab setups, CCTV and alarm system installations, networking and project management.

Overview

1
1
year of professional experience

Work History

Customer Service Advisor

Sportsbet
Darwin, Northern Territory
07.2023 - Current
  • Provided customer service by answering product and service related questions.
  • Answered phone calls and directed them to appropriate personnel.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Established positive relationships with customers through effective communication techniques.
  • Conducted market research to better understand customer needs and preferences.
  • Collaborated with other departments to ensure quality service delivery for customers.

Retail Team Member

Liquorland
Darwin City, Northern Territory
04.2023 - Current
  • Followed all company policies related to security of cash handling procedures.
  • Performed cashier duties including processing payments, refunds, and exchanges using a POS system.
  • Greeted customers and provided assistance to them in the store.
  • Kept abreast of current promotions, policies regarding payment and exchanges as well as security practices.
  • Assisted customers with product selection, payment, and returns.

Education

High School Diploma -

Sydney City College of Management
25 Cavenagh Street, Darwin, NT, 0800
08-2024

Some College (No Degree) - Computer Science

Caspian Valley Secondary School
Kumaripati, Lalitpur
09-2020

Skills

  • Customer service excellence
  • Call Center Operations
  • Account Updates
  • Payment Processing
  • Proficient in Slack
  • Sales support

Affiliations

  • Flexibility
  • Sportsperson/ Team Player
  • Multitasking
  • Research ability

References

References available upon request.

Timeline

Customer Service Advisor

Sportsbet
07.2023 - Current

Retail Team Member

Liquorland
04.2023 - Current

High School Diploma -

Sydney City College of Management

Some College (No Degree) - Computer Science

Caspian Valley Secondary School

Similar Profiles

CREATE PROFILE
Kabir Shrestha