Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Kabita Gurung

West Ryde,New South Wales

Summary

Dedicated and compassionate social work graduate with practical experience in community outreach and case management. Competent at working with interdisciplinary teams to improve client outcomes, offering emotional support, and creating tailored care plans. Eager to use field experience and scholarly knowledge to foster a positive and impactful social work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dan Murphy's
Wolli Creek, New South Wales
10.2023 - Current

- Greeting every customer with a smile and giving them information on any inquiries regarding the store

- Helping customers at checkout in the register area

- Stocking up shelves with products along with good communication between all the staff

Internship Student

Your Side Australia
Chatswood, New South Wales
05.2024 - 08.2024
  • Managing daily email and phone communications, ensuring prompt and accurate responses.
  • Coordinating postage operations for CHSP and HCP clients, including packing and mailing.
  • Conducting wellness and check-in calls to clients, addressing feedback and concerns.
  • Managing case notes and maintaining accurate records in the system.
  • Assisting in hosting different successful events for elderly clients, fostering engagement.
  • Participating in venue audits and client assessment processes, including preparing welcome packs.
  • Conducting surveys to gather client feedback and assess program effectiveness.

Customer Service Representative

Chargrill Charlie's
Beecroft, New South Wales
02.2022 - 09.2023

- Greeting every customer with a smile and serving fresh food on time

- Noting customer orders and repeating them back clearly and understandably to minimise errors.

- Promptly reporting complaints to a management team member

- Taking necessary steps to meet customer needs effectively by resolving food or service issues, and answering phone calls and in-person inquiries.

Internship Student

Wellbe Counselling & Psychology
Parramatta, New South Wales
05.2023 - 08.2023

- Publishing articles on different topics every week after the discussion and de-briefing sessions with the FE2 students

- Hosting various programs along with peers and community members on Zoom about a different social issue

- Working collaboratively with the marketing team to create posters for events

- Building a community project collaboratively with other peers to empower the community members

Early Childhood Educator

Fairy's World ECD
Kathmandu, Nepal
04.2019 - 10.2021

- Accessing students’ portfolios while keeping records of their overall development

- Teaching science to the students according to the monthly school theme

- Teaching arts and crafts based on science projects

- Managing and coordinating the school activities and checking daily class and home assignments while grading them

- Collaborating with other teaching staff in daily school activities.

Education

Masters in Social Work (Qualifying) - Social Work

Australian College of Applied Professions
Sydney, NSW
09-2024

Graduate Certificate of Human Services - Social Work

Australian College of Applied Professions
Sydney, NSW
10-2022

Bachelor of Social Work - Social Work

Nesfield International College
Kathmandu, Nepal
01-2018

Skills

  • Strong Communication and Interpersonal Skills
  • Team Player
  • Knowledge of Social Work Ethics and Confidentiality
  • Cultural Competency
  • Case Management
  • Client Assessment and Care Planning
  • Trauma-Informed Care
  • Crisis Intervention

Languages

English
Full Professional
Hindi
Professional
Nepali
Native/ Bilingual

Certification

  • First Aid/CPR From National CPR Foundation
  • RSA
  • RCG

References

References available upon request.

Timeline

Internship Student

Your Side Australia
05.2024 - 08.2024

Customer Service Representative

Dan Murphy's
10.2023 - Current

Internship Student

Wellbe Counselling & Psychology
05.2023 - 08.2023

Customer Service Representative

Chargrill Charlie's
02.2022 - 09.2023

Early Childhood Educator

Fairy's World ECD
04.2019 - 10.2021

Masters in Social Work (Qualifying) - Social Work

Australian College of Applied Professions

Graduate Certificate of Human Services - Social Work

Australian College of Applied Professions

Bachelor of Social Work - Social Work

Nesfield International College
Kabita Gurung