Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Certification
Work Availability
Interests
Software
Timeline
Work Preference
AssistantManager
Kabrella Hashisho

Kabrella Hashisho

Loganlea,QLD

Summary

I am currently studying for an Associate Degree in International Hotel and Tourism Management with The Hotel School Brisbane at Southern Cross University. Work experience has proven me to be a hardworking individual. Looking to obtain a long-term position in a field in which I can expert my customer service skills. Someone who enjoys working in a team environment and I believe in building positive relationships with people and can deliver create guest experiences.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Qantas Lounge Runner

Brisbane domestic airport
11.2023 - 02.2024
  • Customer service, Cleaning, Making coffee, Buffet prep
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Managed timely and effective replacement of damaged or missing products.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Verified cleanliness and organization of storage areas and carts.

Barista/ Customer Service

Jamaica Blue Mt Ommaney
10.2023 - 11.2023
  • Opening/closing café, Setting tables, Closing tail, Serving customers, Barista (making coffee and coffee art), Cleaning, Taking orders, Restore café needs
  • Controlled line and crowd with quick, efficient service.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Customer Service Attendant and Barista

Insane Acai Bar
01.2021 - 07.2023
  • Making juice/smoothies, Cutting fruit, Making coffee/all kinds of coffee, Packing products away, receiving goods, Cleaning
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.

Café Assistant

La Bon Choix, Ascot
06.2022 - 08.2022
  • Opening/closing – cashier, store, Barista, Cleaning, Restock
  • Maintained clean and attractive product displays to entice customer purchases.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.

Work Experience

Emporium Hotel South Bank
01.2021 - 12.2021
  • Experience at emporium was as a part of studies was working in different department each week.
  • Front office department: Receptionist, Concierge, Reservations agent, Taking reservations or bookings over the phone, PMS (OPERA) - Reservations, Greeting guests upon arrival, Checking guests in, Checking guests out, Making restaurant reservations, dealing with any guest complaints
  • Housekeeping department: Floor supervisor, Public area supervisor, Room attendant or housekeeper, Public area attendant, Cleaning public areas within the hotel (corridors, lobbies, lifts etc.), Cleaning guest rooms, Changing linen and towels, Making beds, Restocking mini bars and fridges, Restocking bathroom amenities, Removing rubbish, Collecting and delivering laundry items, Performing quality control checks, Reporting issues to the maintenance team.
  • Food & beverage department: Food storage (including cool room, freezer and pantry), Storage of cleaning equipment, Food preparation area, Service area (for waiters to collect dishes to take to guests)

Administration Assistant Duties

Shutter Flex Company, Brisbane
04.2020 - 07.2020
  • Customer service, organize customer files, including printing, Answering phone calls, Use of computer technology, General administration duties
  • Managed filing system, entered data and completed other clerical tasks.

Education

Hotel And Tourism Management

Southern Cross University
Gold Coast, QLD
11.2024

High School Diploma -

Training Evolution
Brisbane, QLD
01.2021

ABS Course National (3 hours) Barista Certificate -

CBD College
Brisbane, QLD
01.2021

Certificate II in Business Administration -

Multicultural Development Australia Ltd
Woolloongabba, QLD
01.2019

Skills

  • Multilingual (English, Arabic)
  • Excellent organization and time management
  • Product Promotion
  • Cash Register Operation
  • Great attention to details
  • Speed Training
  • Ability to work both with a team and independently
  • Teamwork and Collaboration
  • Store Opening and Closing

References

Vukosava Pollock, Manager – Jamaica Blue Mt Ommaney, 0450917805

Kate Crichton, Qantas Lounge manager email address: kateconnolly@qantas.com.au

Hobbies and Interests

  • Design
  • Sport
  • Cooking
  • Reading & exploring

Certification

Diploma of Hospitality Management

Responsible Service of Alcohol

Barista Training Course

Certificate II in Business



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Fashionista

Makeup artist

Learning

Child lover

Interior design

Love Organising

Cooking

Software

Very good at using Word

Have an experience with a reservation system

Working on excel some time

Good with creating a PowerPoint

Timeline

Qantas Lounge Runner

Brisbane domestic airport
11.2023 - 02.2024

Barista/ Customer Service

Jamaica Blue Mt Ommaney
10.2023 - 11.2023

Café Assistant

La Bon Choix, Ascot
06.2022 - 08.2022

Customer Service Attendant and Barista

Insane Acai Bar
01.2021 - 07.2023

Work Experience

Emporium Hotel South Bank
01.2021 - 12.2021

Administration Assistant Duties

Shutter Flex Company, Brisbane
04.2020 - 07.2020

Hotel And Tourism Management

Southern Cross University

High School Diploma -

Training Evolution

ABS Course National (3 hours) Barista Certificate -

CBD College

Certificate II in Business Administration -

Multicultural Development Australia Ltd

Work Preference

Work Type

Full TimePart TimeInternshipContract Work

Important To Me

Work-life balanceCareer advancementFlexible work hoursPersonal development programs
Kabrella Hashisho