Ka Chun Yau

WYWM is a Web-based SaaS company with 10K+ active B2B and B2C users. I reported to the design lead and collaborated with cross-functional teams which included Product Managers, Business Analysts and engineers.

• Reached different variety of business goals by developing the end-to-end product/design solution, increased over 60% satisfaction from B2C customers.
• Worked in an Agile development environment, applying best practice iterative design
• Decreased unnecessary workloads and resources wasted by 50% by conducting user research, user interview and well internal communication with teams.
• Shortened the design adjustment time 40% by advocated a design process for the team.
• Composed a project proposal for user experience improvement from scratch and create low-fi, high-fi wireframes, and prototypes on Figma.
• Held user interviews and workshops for design projects to gather user data and feedback to ensure the solutions are user-centered and data-driven.
• Planned and managed the process of conducting usability testing, recruited users, and analyzed results.

• Support the marketing team to create low-fi and high-fi wireframes and prototypes in the webpage redesign projects on Figma in order to achieve the better user experience
• Utilized the accessible principles to ensure the accessibility requirements of the design works have been satisfactory
• Proposed ideas to stakeholders and in charge of optimizing the web page's visual styles, web-forms, and designed indicative buttons which resulted in website traffic going up by 20%

• Communication with the customers and ensuring their needs are well-taken care of
• Assisted with documenting clinic activities and updated medical records.