Kacper Majchrowski

• Improved patient outcomes by utilizing evidence-based therapeutic approaches in individual and group therapy sessions.
• Developed customized intervention plans for clients, addressing their unique psychological and return-to-work needs and goals.
• Increased client satisfaction by maintaining a compassionate, non-judgmental environment during intervention and counselling sessions.
• Enhanced interdisciplinary collaboration with psychiatrists, social workers, and other mental health professionals to ensure comprehensive care for clients.
• Administered relevant psychological and vocational inventories, scoring and interpreting assessment results.
• Attended case conferences with treating medical/allied health professionals; identifying barriers and developing plans for progression, based on shared goals, monitoring and case reviews.
• Assisted clients with job skills training to enable them to exercise an appropriate level of independence in choosing and finding employment.
• Maintained regular liaison with clients and key stakeholders in performing vocational
  rehabilitation and counselling activities.
• Maintained up to date client records, including case notes and progress reports.
• Developed and implemented graded Return-to-Work Plans that incorporated the advice of my clients' treatment teams' and facilitated a safe and graded return to work.

As a Provisional Psychologist working as a Rehabilitation Consultant for Pinnacle Rehab, I utilised my extensive knowledge and understanding of psychological disorders and interventions with my outstanding communication skills, to assist a diverse caseload of clients with disability, illness or injury, to safely recover at work. I facilitated these positive outcomes via administering Psychological and Vocational Assessments which informed and guided the development and implementation of my client-tailored, evidence-based interventions and strategies.

Resulting from the support and guidance which I provided, I successfully facilitated my clients’ safe and durable return to work, and their achievement of independence at home, in society, and in the workplace. Paired with my innate desire to help others, my extensive skills and knowledge of evidence-based practice and stakeholder management, were pivotal in assisting my clients to achieve positive health and social outcomes, in addition to facilitating positive financial outcomes which benefited all stakeholders involved.

Whilst completing the active psychological support duties of my role, I also demonstrated a thorough attention to detail which I utilised to actively listen and discern important details from of my assessments and interventions. As a result, I was able to produce accurate, informative, and insightful reports to provide the stakeholders with clear and concise accounts of the interventions, the progress made/milestones achieved, and the remaining barriers. Further to this, I was able to implement my strong analytical reasoning and critical thinking skills, to develop and implement the best possible strategies which could promote the most advantageous outcomes for my clients, and all stakeholders of the claim.

My core duties included:

• Managing a portfolio of clients with a psychological or physical injury
• Completing initial psychological assessments inclusive of administering, scoring and interpreting psychometric assessments and identifying suitable recovery and return to work goals
• Identifying psychosocial barriers hindering my clients’ recovery and return to work
• Organising appropriate intervention with stakeholders
• Providing Rehabilitation Counselling interventions inclusive of: Motivational Interviewing, Cognitive Behavioural Therapy, Acceptance and Commitment Therapy
• Providing Vocational counselling
• Conducting Vocational Assessments
• Completing Labour Market Analyses
• Organising and facilitating Medical Case Conferences
• Completing structured intervention-based programs with my clients
• Completing reports after assessments and meetings
• Completing case formulations and treatment plans
• Communicate with medical professionals regarding diagnoses and treatment
• Facilitating safe and timely graduated return to work
• Documenting case notes as part of reporting and compliance requirements
• Applying clinical judgement to support and guide my clients

In my position as a Child Support Office, I managed a high-workload with a diverse clientele in a high capacity call-centre environment. My primary goal in this position was to employ my customer service skills, along with my advanced understanding of the Child Support processes, that ensured customers had a pleasant experience, whilst I maintained a professional service of high quality.

As a Child Support Officer I was patient, flexible, and understanding when it came to fulfilling the needs of each customer. I employed active listening skills that ensured the correct protocol was followed to achieve high quality outcomes. Furthermore, I regularly used skills I had utilised through my degrees in Psychology to resolve many difficult calls, before they required escalation protocols.

I always strived for the highest quality outcomes in both my work and team building exercises, encouraging those around me to do well by lending a helping hand whenever I could and actively contributed to the development of sustainability of our healthy work culture.

As part of my core duties, I:

• Explained policies, procedures and instructions to parents.
• Performed case management tasks to enforce court-ordered child support obligations.
• Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
• Located parents for gaining child support and prepared records of payments.
• Utilized a visual basic computer system to coordinate child support cases. Inputting and accessing state data; enforcing federal regulations to initiate, locate, establish, and enforce actions.
• Monitored for, and enforced payments as per the legislation
• Analysed case data to determine what course of action was required, and which legislations outline the
  need for those actions.
• Monitored and managed my work output and quality against established performance standards
  through analysis and reporting of multiple data streams.
• Managed customer feedback and complaints.
• Actively promoted the agencies self-managed and digital services through MyGov and relevant online
  portals

As a compliance officer, I was able to utilise and cement the skills I had learnt through my psychology degree, by applying them to real life situations, to customers who needed urgent assistance.

My role included monitoring and managing my work, utilising advanced computer programs to calculate compliance with Centrelink, and communicating with customers in an ethical and considerate fashion whilst maintaining professionalism and delivering my decision to them with clarity.

Furthermore, I helped spearhead the BOOST program, which has since been rolled out nationally. I, and a few other high-performing colleagues were chosen to set the standard on how much work was meant to be done over a specific time-frame. Using this, the compliance team were able to determine a way of analysing the work done over the course of the day to determine how efficiently an individual worked. Additionally, I was consistently asked to provide feedback and suggestions in private discussions with the assistant director, to determine any limitations the reporting tool had, and if any improvements were needed.

As a part of my core duties. I:

• Drafted high-level sensitive documentation regarding customer interactions, review process and outcome.
• Consolidated information from the Australian Taxation Office, Department of Education, Skills and Employment and other sources to match income information reported by people who get payment.
• Applied a high level of communication and de-escalation skills to a variety of customers.
• Maintained the integrity of the Australian welfare system.
• Supported staff via higher duties such as providing lectures and assistance on the floor.
• Identified, investigated and documented compliance violations and recommended corrective measures.
• Developed and maintained compliance database, tracking all compliance activities and documents.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Maintained up-to-date knowledge of current and emerging compliance regulations.
• Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
• Prepared and submitted regulatory filings in timely manner.