Kacy Sufia
Saint Marys,NSW
Summary
I’m a young women who enjoys interacting and working with others. I'm a person with excellent communication skills and rapid and precise customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
DHL
Horsley Park
03.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
Warehouse Worker
Yusen Logistics
Horsely Park, Nsw
03.2020 - 11.2022
- Accurately and efficiently picked and dispatched and exceeding targets.
- Ensured picking documentation was completed correctly to provide accurate and relevant information to stores like Big W, Target and sales
- Maintained clean and safe work area.
- Stacked cardboard boxes and pallets.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Front/Front End Supervisor
Woolworths
South Penrith, Nsw
04.2018 - 09.2020
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
- Optimised overall customer experience through 4 years of customer service
- Collected customer and employee feedback to deliver information to management for corrective action.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Teamed with various groups to optimise understanding of business and challenges.
- Fostered relationships with customers to expand business and enhance customer satisfaction.
Team Leader/Manager
Hungry Jacks
Saint Marys, NSW
04.2014 - 02.2018
- Mentored team members in tried and true guest service methods, providing feedback to encourage highest sales potential.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through effective communication, training, and career development coaching.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
High School Diploma -
Senior Campus
Mt Druitt8 2016
High School Diploma -
Chifley College Campus
Skills
- Skill and Strengths
- Hard working, willing to learn and ability to work independently
- Time Management
- Active Learning
- Learning Strategies
- Microsoft word-Microsoft Excel-Microsoft Outlook-Internet explorer
- Cash handling, Sales
- Excellent communication, Supervision
- Customer service experience, Team player
- Customer service skills
- Labelling and boxing
Certification
- ENGAGES WITH CUSTOMERS
- REALLY FACED PACED
- MANAGEMENT
- Works well independently
Timeline
Team Leader
DHL
03.2023 - Current
Warehouse Worker
Yusen Logistics
03.2020 - 11.2022
Front/Front End Supervisor
Woolworths
04.2018 - 09.2020
Team Leader/Manager
Hungry Jacks
04.2014 - 02.2018
High School Diploma -
Senior Campus
High School Diploma -
Chifley College Campus