Kadek Yeni Parlina
South Hedland,WA
Summary
I’m from Indonesia ( Bali) I came to Australia (port Hedland) about 9 years ago
I’m mother of 2 children’s and I would like to get some work outside the house to help my little family growing
Overview
11
11
years of professional experience
Work History
Program Assistant
TOWN OF PORT HEDLAND
South Hedland, WA
08.2024 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of Type program and associated activities.
- Prepared clearly written and formatted documents and reports.
- Supported the development of new programs through thorough research and analysis of industry trends.
Retail Assistant
Kmart
South Hedland, WA
04.2023 - 01.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Crew Trainer
McDonald’s
South Hedland
06.2019 - 03.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Barista Trainer
McDonald’s
South Hedland, WA
12.2018 - 04.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new employees in groups and in one-on-one scenarios.
- Handled cash and processed payments accurately to avoid errors.
Administrator
LPD BANK BALI
Indonesia
01.2014 - 01.2017
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Year 12 - Nursing Assistance
SMK NEGERI 1 KUBUTAMBAHAN
Indonesia. Bali06.2013
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Register Operation
- Flexible schedule availability
- Cash Handling Accuracy
- Order Processing
- Payment Processing
- Complaint Handling
- Upselling strategies
- Brand representation
- Loss prevention awareness
- Retail transactions processing
- Product Knowledge Expertise
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Additional Information
Reference
Cedric Nicolas ( Manager) McDonald’s
Ph : 0459985188
Email : nicolascedric16@yahoo.com
Jessica Gardiner (JD HARDIE MANAGER)
Ph 0421577092
Email : jgardiner@porthedland.wa.gov.au
Timeline
Program Assistant
TOWN OF PORT HEDLAND
08.2024 - Current
Retail Assistant
Kmart
04.2023 - 01.2025
Crew Trainer
McDonald’s
06.2019 - 03.2023
Barista Trainer
McDonald’s
12.2018 - 04.2020
Administrator
LPD BANK BALI
01.2014 - 01.2017
Year 12 - Nursing Assistance
SMK NEGERI 1 KUBUTAMBAHAN