Kaden Smith
Cranebrook,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Crew Trainer/Crew Member
McDonalds
12.2016 - 03.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Kitchen Manager
McDonalds
03.2022 - 07.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Shift Manager
McDonald's Restaurant
07.2022 - 02.2023
- Supervised employees and oversaw quality compliance with company and government standards for both food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Department Manager
McDonald's Glenmore Park
02.2023 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
Education
Senior Secondary Certificate of Education -
Xavier College
Llandilo, NSW12.2020
SIR30216 Certificate III in Retail - Retail
McDonalds RTO
Australia06.2021
Skills
- Staff Development
- Goals and Performance
- Product and Service Sales
- Rules and Regulations
- Order Management
- Inventory and Supply Management
- Retail Management
- Departmental Activities
- Profit and Loss
Timeline
Department Manager
McDonald's Glenmore Park
02.2023 - Current
Shift Manager
McDonald's Restaurant
07.2022 - 02.2023
Kitchen Manager
McDonalds
03.2022 - 07.2023
Crew Trainer/Crew Member
McDonalds
12.2016 - 03.2022
Senior Secondary Certificate of Education -
Xavier College
SIR30216 Certificate III in Retail - Retail
McDonalds RTO
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