KADRA ISMAIL MOHAMED
Mackay,QLD
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at ANKA HOSPITAL, adept in customer assistance and time management. Excelled in roles requiring decision-making and problem-solving aptitude, achieving 100% accuracy in transactions. Demonstrates reliability and effective planning, significantly improving service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Hospital Administrator
ANKA HOSPITAL
07.2022 - 06.2024
- Oversee daily administrative hospital operations to ensure smooth functioning.
- Monitor expenses, propose cost-effective solutions, and manage utility payments.
- Coordinate activities with service providers, overseeing updates and reports.
- Act as a project manager for hospital constructions, renovations, and installations.
- Develop and implement operational policies for efficiency and compliance.
- Manage work schedules, leaves, and performance monitoring of staff.
- Handle staff leaves, absences, and reviews of working hours.
- Address queries from stakeholders, partners, staff, and patients.
- Resolve potential issues concerning patients, partners, and vendors.
- Approve credit notes under 100,000 and oversee expenditure for supervised departments.
- Stay updated with healthcare regulations and compliance standards.
- Act as the custodian of all hospital-related documents and records.
- Manage statutory regulations, premises licensing, and service provider contracts.
- Oversee Human Resource documents, personnel files, and committee minutes.
General Retail Clerk
MUNA TEA EXPORT
05.2016 - 06.2022
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Offered coupons and special deals to increase quantity of customer spending.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Used cash register system to ring up customer purchases, process payments and issue receipts.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Verified customer identification for alcohol or tobacco purchases.
- Assisted customers with account updates, new service additions and promotional offers.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Satisfied customers with quick, accurate service under tight deadlines.
- separated fragile products and kept frozen and perishable foods cold or fresh.
- Followed sanitation schedule and documented cleaning activities.
Education
Associate of Science - AGED AND HOME CARE
AUSTRALIAN ONLINE C
Greenslopes, Australia07.2024
Associate of Science - Diploma In Psychology
Alison College
Alison Mount Carmel-Ireland11.2023
Bachelor of Arts - BA ISLAMIC STUDIES
UMMA UNIVERSITY
NAIROBI-KENYA08.2018
Associate of Arts - DIPLOMA IN BUSINESS ADMINISTRATION
UMMA UNIVERSITY
NAIROBI-KENYA03.2015
High School Diploma -
AISHA GIRLS SECONDARY SCHOOLS
NAMANGA-KENYA12.2014
Skills
- Customer assistance
- Time management
- Decision-making
- Working collaboratively
- Reliable and trustworthy
- Document Management
- Meeting planning
- Problem-solving skills
- Administrative Skills
- Listening Skills
- Data Entry
- Quality Improvement
- Patient Safety
- File Maintenance
- Conflict Management
- Effective Planning
- Appointment Setting
- Meeting Coordination
Languages
English
Full Professional
Arabic
Professional Working
HOBBIES
INTERESTS
· Arts
· Reading
· Browsing
· Researching
REFEREES
DR. BISHAR ALI
CONSULTANT GENERAL SURGEON
ANKA HOSPITAL
NAIROBI-KENYA
EMAIL- alibishar38@gmail.com
DR. JACK ABDUL
CHIEF EXECUTIVE OFFICER
ANKA HOSPITAL
EMAIL- jackabdirahman@yahoo.com
DR. HUSEEIN ALI
ACADEMIC REGISTRAR
UMMA UNIVERSITY NAIROBI-KENYA
+244711 460494
youth@umma.org.au
Timeline
Hospital Administrator
ANKA HOSPITAL
07.2022 - 06.2024
General Retail Clerk
MUNA TEA EXPORT
05.2016 - 06.2022
Associate of Science - AGED AND HOME CARE
AUSTRALIAN ONLINE C
Associate of Science - Diploma In Psychology
Alison College
Bachelor of Arts - BA ISLAMIC STUDIES
UMMA UNIVERSITY
Associate of Arts - DIPLOMA IN BUSINESS ADMINISTRATION
UMMA UNIVERSITY
High School Diploma -
AISHA GIRLS SECONDARY SCHOOLS
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