Kae Strickland-Skailes
INVERELL,NSW
Summary
Dynamic legal administrator with extensive experience at Borthwick and Butler Solicitors, specializing in reception and correspondence management. Proven track record in enhancing client satisfaction and operational efficiency through effective document management and appointment coordination. Demonstrates a calm demeanor while excelling in multi-line communication. Aiming to leverage expertise in legal operations to contribute to a high-performing team.
Overview
2025
2025
years of professional experience
Work History
Receptionist-Legal Administration
Borthwick and Butler Solicitors
Inverell, NSW
09.2023 - Current
- Manage a multi-line phone system for three businesses, ensuring efficient call handling and professional communication.
- Handle front counter inquiries, providing accurate information and exceptional customer service.
- Manage financial transactions by handling payments, and issuing receipts.
- Transmit information or documents to customers through email or post.
- Update and record customer or client information to maintain accounts.
- Manage the updating and maintenance of safe custody documents and registers, adhering to legal protocols.
- Protect client privacy by maintaining strict confidentiality protocols.
Receptionist Legal Administration
Avern McIntyre Solicitors
Inverell, NSW
04.2018 - 09.2023
- Adapted to organizational changes following the acquisition of Avern McIntyre by Borthwick and Butler.
- Handled incoming calls, ensuring professional and courteous communication.
- Responded to client questions and enquiries at the reception area.
- Coordinated client appointments to ensure smooth office operations.
- Updated and recorded customer or client information to maintain accounts.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Safeguarded client information by maintaining strict confidentiality protocols.
Receptionist Administrator
Ray White Warialda
Warialda, NSW
01.2017 - 04.2018
- Managed incoming calls and ensured they were directed to the appropriate individual.
- Coordinated the distribution of incoming and outgoing mail efficiently.
- Responded to client enquiries with professionalism, enhancing customer satisfaction and trust.
- Maintained and organized the database of properties for sale.
Accounts Receivable Clerk
Neumann Petroleum
Brisbane, Qld
- Reconciled ledger to validate payments accounted for and accurately posted.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Reached out to vendors and customers to resolve account problems.
Education
Certficate III in Business Administration
TAFE NSW
NSW12-2017
Skills
- Efficient Correspondence Management
- Reception desk management
- Calm demeanor
- Proficient in Multi-Line Communication
- Strong Oral and Written Skills
- Document management
- Efficient Appointment Coordination
References
References available upon request.
Timeline
Receptionist-Legal Administration
Borthwick and Butler Solicitors
09.2023 - Current
Receptionist Legal Administration
Avern McIntyre Solicitors
04.2018 - 09.2023
Receptionist Administrator
Ray White Warialda
01.2017 - 04.2018
Accounts Receivable Clerk
Neumann Petroleum
Certficate III in Business Administration
TAFE NSW
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