Kael Waerea
Brisbane,QLD
Summary
Results-driven Client Advisor with two years of experience in luxury retail, enhancing client experiences and driving team performance. Exhibits strong leadership on the sales floor, excels in clienteling, and possesses extensive brand knowledge. Supports junior team members and upholds high service standards, serving as a role model for professionalism.
Overview
8
8
years of professional experience
Work History
Client Advisor (Full-Time)
Louis Vuitton
01.2023 - Current
- Deliver elevated, personalized client experiences
- Built and maintained a strong client portfolio through proactive clienteling, follow-ups, and relationship management
- Consistently contribute to achieving and exceeding individual and store sales targets
- Act as a role model on the sales floor by demonstrating best-in-class selling techniques and brand storytelling
- Handled complex client situations and after-sales concerns with discretion and solution-focused communication, ensuring resolution and maintaining client trust
- Support and guide junior Client Advisors through knowledge sharing and floor support
- Demonstrate advanced product knowledge across leather goods, ready-to-wear, accessories, and seasonal launches
- Assist with onboarding support and informal coaching of new team members
- Uphold visual merchandising, grooming, and operational standards
Laboratory Assistant
QML Pathology
09.2019 - 01.2023
- Executed laboratory procedures ensuring compliance with safety and quality standards
- Processed and tracked patient specimens according to priority and documentation requirements
- Prepared, embedded, stained, mounted, labelled, and catalogued tissue sections
- Maintained sterility and functionality of laboratory equipment and tools
- Liaised with referring clinics to resolve documentation errors and ensure accurate testing
- Displayed meticulous attention to detail in fast-paced, regulated environment, enhancing overall laboratory performance
Fast Food Crew Member
McDonald's
03.2018 - 09.2019
- Ensured food safety and hygiene standards met company and health regulations
- Delivered consistent customer service during high-volume trading periods
- Restocked workstations and supported team operations during peak hours
- Restocked workstations and facilitated team operations during peak hours
Education
Diploma - Audio Production
SAE Institute
09-2018
Skills
- Luxury customer service & clienteling
- Sales performance & target achievement
- Product storytelling
- Inventory control & stock management
- Customer relationship management
- Solution-focused communication
- Attention to detail
- Time management & prioritization
- Adaptability & fast learning
References
Olivia Hardy - Previous Team Manager Louis Vuitton Pacific Fair
Ph: 0450 633 056
Tim Church - Senior Client Advisor Louis Vuitton Brisbane
Ph: 0413 592 606
Email: tim.church@louisvuitton.com
Timeline
Client Advisor (Full-Time)
Louis Vuitton
01.2023 - Current
Laboratory Assistant
QML Pathology
09.2019 - 01.2023
Fast Food Crew Member
McDonald's
03.2018 - 09.2019
Diploma - Audio Production
SAE Institute